9.8
SpotScore
QuickBooks Reviews in November 2026: User Ratings, Pros & Cons
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QuickBooks Reviews & Ratings
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Spotsaas Editor’s POV
The support team is a key strength. Advisors like Sam, Josh, and Sunny provide technical guidance and troubleshooting that helps users get up to speed quickly. Response times are fast, and the team resolves most issues on the first contact. The product handles payroll and VAT calculations with a straightforward interface. Users report that core workflows take ...Read more
QuickBooks pros and cons
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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TM
Terence Monk
04/20/22
The lady that helped us was Great...all…
The lady that helped us was Great...all our issues were sorted out Immediately.. Thank you so much!!!!
SH
SALLY HASLAM
04/20/22
Shay was extremely helpful at…
Shay was extremely helpful at explaining my problem Thank you :)
SC
Simon Cox
04/20/22
quick response
quick response, and quick solution
DE
Derek, Executor
04/20/22
Payroll - a member of staff leaving.
Payroll - a member of staff leaving. Very good advice to complete the procedure and documents. It was not obvious what needed to be completed. Quick reply on telephone.
NS
Neil Shoemark
04/20/22
A unique experience to speak to another…
A unique experience to speak to another human being in 2022 when it comes to support. A massive thumbs up from me.
PW
Paul Windram
04/20/22
Thank you Enrico for guiding me through…
Thank you Enrico for guiding me through the solution to a very stubborn MTD VAT issue. Excellent, professional service.
K
KBS
04/20/22
Cassandra Ritchie was an absolute…
Cassandra Ritchie was an absolute pleasure to talk to and resolved my issue quickly, extremely knowledgeable and explained step by step to ensure clarity was there for me going forward; so if I encounter this issue again, I know I will be able to solve it quickly myself. Thank you so much - asset to your company.
CJ
Chris Jackson
04/20/22
Ross was incredibly helpful and fast at…
Ross was incredibly helpful and fast at sorting my VAT MTD query, thank you very much!
RB
Raymond Barnett
04/20/22
Excellent service
Excellent service. Support staff member was knowledgeable about the software and HMRC rules and requirements.
MH
Marion Haigh
04/19/22
Trustworthy and helpful
Date of experience: April 20, 2022
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].