9.8
SpotScore
QuickBooks Reviews in November 2026: User Ratings, Pros & Cons
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QuickBooks Reviews & Ratings
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Spotsaas Editor’s POV
The support team is a key strength. Advisors like Sam, Josh, and Sunny provide technical guidance and troubleshooting that helps users get up to speed quickly. Response times are fast, and the team resolves most issues on the first contact. The product handles payroll and VAT calculations with a straightforward interface. Users report that core workflows take ...Read more
QuickBooks pros and cons
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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Showing 2721-2730 out of 8356
M
Mandy
02/22/23
Fantastic Customer Service
I had reason to request a phone call for the Company I work for because one of our bank transactions was missing, when I updated Quickbooks. Tracey M was so helpful and knowledgeable. She talked me through how to export the transaction from the bank. I was very impressed with her help and Quickbooks knowledge. Thank you very much Tracey M!
LC
Lynn Clifford
02/22/23
QB telephone helpline is excellent
QB helpline is really good. The staff are knowledgeable about the software and don't have to look everything up in a manual in order to help. They are also able to explain things simply without making you feel like an idiot for not getting it right yourself. You can ask online for a return call so they ring you back unlike some other software programs that charge extra for telephone helplines, an added bonus!
SB
Shane Buffham
02/22/23
Easy and professional
The call handler dealt with our problem extremely professionally, using terminology that we understood. The screenshare option was very helpful, as we could both see what each other was talking about.
M
Merve
02/21/23
The best customer service ever
Date of experience: February 22, 2023
R
Rebecca
02/21/23
Rep was very helpful and patient
Date of experience: February 22, 2023
CO
Clare O'Shea
02/21/23
Jess M was on live chat and sorted a…
Jess M was on live chat and sorted a common payroll error - "payroll error message says incomp0lete info but all info completed and cannot run payroll" very patient and great communication
GP
Gabriella Palicz
02/21/23
The adviser was extremely helpful
The adviser was extremely quick , polite and knowledgeable
C
Charles
02/21/23
👍👍👍👍👍👍👍👍👍👍
Date of experience: February 22, 2023
CH
Caroline Hall
02/21/23
Great Support
Great Support Mariah was patient and helpful with a complicated issue. Everything was eventually resolved and I am very grateful to her.
MM
Marta Moscinska
02/21/23
Enrico was very helpful
Enrico was very helpful! Thank you.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].