9.8
SpotScore
QuickBooks Reviews in November 2026: User Ratings, Pros & Cons
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QuickBooks Reviews & Ratings
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Spotsaas Editor’s POV
The support team is a key strength. Advisors like Sam, Josh, and Sunny provide technical guidance and troubleshooting that helps users get up to speed quickly. Response times are fast, and the team resolves most issues on the first contact. The product handles payroll and VAT calculations with a straightforward interface. Users report that core workflows take ...Read more
QuickBooks pros and cons
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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Showing 2541-2550 out of 8356
TW
Terry Williamson
03/15/23
The customer service from Jack was…
The customer service from Jack was exemplary. Helping me through all the stages of trying to rectify the problem of connecting my phone to the app. Unfortunately we were unable to resolve the issue, so has escalated the issue to their IT department. Very patient, calm and knowledgeable.
SB
SIMON Burt
03/15/23
Quick and helpful response
Date of experience: March 16, 2023
DD
Daniela Duran
03/15/23
So I’ve been using Quickbooks for 4…
So I’ve been using Quickbooks for 4 years and there are areas that I’ve messed up a fair chunk. Their customer service has always been pretty efficient. Today’s service completely changed my opinion to 5/5. Cassandra who dealt with my issue was EXTREMELY patient - even during moments when I was clearly getting irritated and it completely elevated my mood. I had to resubmit 5 payrolls and she stayed with me on the line overseeing it all until it was all complete and I’m super super grateful. ...
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CT
Chris Taylor
03/15/23
Polite and helpful service
Date of experience: March 16, 2023
MT
Martine Tolley
03/15/23
Great experience
I was struggling to accept an invitation to use QB and after phoning the technical support team Sally resolved the problem. It was a very positive experience and Sally was very personable, very efficient and took little time to rectify the issue. Thank you so much
OS
Owen Satterley
03/14/23
Payroll problem!
I had a technical error running payroll, and Jessica resolved it in a matter of seconds!
MA
Melanie Allday
03/14/23
Excellent
Excellent, friendly service and problem solved within a very short amount of time with clear instructions - brilliant !
CP
Clifford Putnam
03/14/23
The gentleman who served me couldn't be…
The gentleman who served me couldn't be more helpful and polite if he tried.
S
Sara
03/14/23
Helpful support
I was feeling stressed about the tech problems. Thankfully Rorie listened and responded calmly, guiding me step-by-step through how to resolve the issue.
J
Janette
03/14/23
Exellent understanding and guidance
Date of experience: March 15, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].