9.8
SpotScore
QuickBooks Reviews in November 2026: User Ratings, Pros & Cons
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QuickBooks Reviews & Ratings
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Spotsaas Editor’s POV
The support team is a key strength. Advisors like Sam, Josh, and Sunny provide technical guidance and troubleshooting that helps users get up to speed quickly. Response times are fast, and the team resolves most issues on the first contact. The product handles payroll and VAT calculations with a straightforward interface. Users report that core workflows take ...Read more
QuickBooks pros and cons
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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A
Andrew
10/22/23
Rachelle was very knowledgeable and…
Rachelle was very knowledgeable and helpful. Even stayed online for an extra 10 minutes to cover an additional topic.
AE
Ann Elkins
10/19/23
Salmon was very professional
Salmon was very professional yet friendly and extremely polite. He was exceptionally patient with me and solved my problems efficiently and with ease, if only all customer service agents were of the same calibre.
MP
MagiKats Portsmouth
10/19/23
Refreshingly easy people.
Jerly was concise, well spoken and easy to talk to. She knew all the answers to all my related questions. I quickly had the feeling i bought a good product and a good supporting team and look forward to working or calling them again as it was so friendly and helpful for my business. Refreshing.
NM
Nick Milburn
10/19/23
Solving a complicated payroll issue !
Well I have tried to sort out a complicated issue with our payroll . I have contacted Quickbooks on several occasions previously and got absolutely nowhere . But on Friday and spoke to Salman , I was immediately confident that Salman would be able to help me ! He listened to my problem carefully and then advised me he could solve the issue but it would be a long process . He stayed on the phone and very patiently talked me through the whole process . It was not straightforward forward and ...
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AM
Ann Marie Johnson
10/19/23
Very valuable
I had a very valuable onboarding session and would very much have liked to have another one in a few weeks. I felt that our business success was important to Rachelle and the switch to QB will hopefully be a very worthwhile once I have been able to work a little more with it.
FR
Fildes Roofing Ltd
10/19/23
They guided me through a task I needed…
They guided me through a task I needed to complete
T
Tapiwa
10/19/23
Fast and understandable help.
Date of experience: October 20, 2023
MS
Martyn Sharpe
10/19/23
Very polite friendly and helpful
Very polite friendly and helpful. Cleary and quickly grasped what the issue was. Very helpfully led through process to resolve the issue. A great experience
E
ENOLA
10/19/23
Very helpful advice
The operative that helped me was so very helpful and extremely knowledgeable about the information I needed. I was very impressed by her patience and professionalism. Well done QB for having the people who know their job. Thank you
PP
Penny Pallett
10/18/23
Gillian was brilliant
Gillian was brilliant - gave us lots of time and helped us get set up. Excellent
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].