Qualtrics Customer Experience Reviews in June 2026: User Ratings, Pros & Cons
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Qualtrics Customer Experience offers custom pricing plan
Qualtrics Customer Experience Reviews & Ratings
Spotsaas Editor’s POV
Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more
Qualtrics Customer Experience pros and cons
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Dynamic and versatile survey styles with easy changes and important details recording.
Predictive intelligence engine for optimizing customer engagement.
Aesthetically pleasing with simple processes for survey responses and corrections.
Customizations and advanced features may be complex for new users without proper support.
Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 431-440 out of 648
KP
Kieran P
08/27/19
"A promising product with a plethora of technical shortcomings."
What do you like best about Qualtrics Customer Experience? I most like the speed of data transmitting from Qualtrics surveys to Vocalize reports. Soon after a survey is complete and showing in the Data & Analysis tab, it can be visualized in the Vocalize report.
AI
Administrator in Higher Education
08/27/19
"Qualtrics Customer Experience -- Useful, but missing many key features"
What do you like best? Qualtrics CX can be useful for basic dashboards. It is also useful that you can add different data sources into a single dashboard fairily easily. The graphics and layout are fair.
AU
Anonymous User
08/27/19
"Excellent Experience"
What do you like best about Qualtrics Customer Experience? Qualtrics Customer Experience is fantastic because they take the time to understand your specific business and needs.
AU
Anonymous User
08/27/19
"Best in the Market; Room for Improvement"
What do you like best about Qualtrics Customer Experience? The XM platform is intuitive, flexible, and completely self-serve. You can design and launch a survey in hours, not weeks or months. The sales and AM staff are responsive & respectful. The platform offers a variety of features / functionality not found in other tools. The Stats IQ and Text IQ make quick work of otherwise laborious insights.
JM
Jack M
08/27/19
"Quality Voice of the customer with solid Salesforce integration"
What do you like best about Qualtrics Customer Experience? Very flexible/powerful tool forcustomer surveys well integrated with Salesforce
UI
User in Internet
08/27/19
"SR UX MANAGER"
What do you like best? the text analytics feature is ideal for parsing comments What do you dislike?
MS
Michael S
08/27/19
"Love working with Qualtrics"
What do you like best? Qualtrics has great documentation and tutorials online. If I ever have a question on how to do something it is almost always easily found within their online support documentation.
SW
Scott W
08/27/19
"Great platform"
What do you like best about Qualtrics Customer Experience? The platform is powerful yet intuitive and flexible. Easy to implement and use
AU
Anonymous User
08/27/19
"Very user friendly platform"
What do you like best about Qualtrics Customer Experience? Qualtrics is very easy to use, even as a beginner user. It’s very intuitive and allows for an infinity of survey types. Being able to analyze your data directly from within the platform using reports capability is a great plus. Also customer service is always available and are a great help. The community is strong and also provides added value
AI
Administrator in Insurance
08/27/19
"A centerpiece for customer learning "
What do you like best? Qualtrics is dynamic and flexible - with usages far beyond surveying. The platform is easy to learn, but there is a still a good deal of depth to the product. I particularly love "Vocalize" the visualization platform that creates real-time dashboards of ongoing campaigns.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].