Qualtrics Customer Experience Reviews in June 2026: User Ratings, Pros & Cons
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Qualtrics Customer Experience offers custom pricing plan
Qualtrics Customer Experience Reviews & Ratings
Spotsaas Editor’s POV
Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more
Qualtrics Customer Experience pros and cons
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Dynamic and versatile survey styles with easy changes and important details recording.
Predictive intelligence engine for optimizing customer engagement.
Aesthetically pleasing with simple processes for survey responses and corrections.
Customizations and advanced features may be complex for new users without proper support.
Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 421-430 out of 648
AU
Anonymous User
08/27/19
"Best of the best for CX Measurement"
What do you like best about Qualtrics Customer Experience? The ease of use for Qualtrics is excellent. I have been using the product for 4 years and have trained many new users. They are always impressed how easy it is to learn how to use the product.
AI
Administrator in Financial Services
08/27/19
"Mixed feelings"
What do you like best? Sometimes its very fast and you're connected with someone really knowledgeable! The chat feature is really convenient
PB
Patrick B
08/27/19
"awesome and creative"
What do you like best about Qualtrics Customer Experience? I love the visuals and charting options; creating dashboards. What do you dislike about Qualtrics Customer Experience?
AU
Anonymous User
08/27/19
"Modules aren't really integrated so benefits of use haven't lived up to our expectations"
What do you like best about Qualtrics Customer Experience? Dashboards and text analytics are useful. Dashboards enable many users to access results in a self-service way. Text analytics as a module lacks a significant amount of functionality to make it really useful but in general, it gives us a capability to thematically code relatively easily that we hadn't had before
AI
Administrator in Publishing
08/27/19
"Modules aren't really integrated so benefits of use haven't lived up to our expectations"
What do you like best? Dashboards and text analytics are useful. Dashboards enable many users to access results in a self-service way. Text analytics as a module lacks a significant amount of functionality to make it really useful but in general, it gives us a capability to thematically code relatively easily that we hadn't had before
AU
Anonymous User
08/27/19
"Tool is great, integration needs work"
What do you like best about Qualtrics Customer Experience? Tool is great, has great reporting capabilities, easy to use, easy to create surveys. Another major utility is the availability of distributions and ability to use survey flow elements.
AU
Anonymous User
08/27/19
"Powerful, but often clunky"
What do you like best about Qualtrics Customer Experience? Qualtrics CX is an extremely powerful and versatile tool for customer experience professionals. Our research analysts like how customizable question types are and the power of embedded data.
AI
Administrator in Non-Profit Organization Management
08/27/19
"Powerful, but often clunky"
What do you like best? Qualtrics CX is an extremely powerful and versatile tool for customer experience professionals. Our research analysts like how customizable question types are and the power of embedded data.
AU
Anonymous User
08/27/19
"Qualtrics Customer Experience -- Useful, but missing many key features"
What do you like best about Qualtrics Customer Experience? Qualtrics CX can be useful for basic dashboards. It is also useful that you can add different data sources into a single dashboard fairily easily. The graphics and layout are fair.
AI
Administrator in Human Resources
08/27/19
"Tool is great, integration needs work"
What do you like best? Tool is great, has great reporting capabilities, easy to use, easy to create surveys. Another major utility is the availability of distributions and ability to use survey flow elements.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].