Qualtrics Customer Experience Reviews in June 2026: User Ratings, Pros & Cons
Maximize customer satisfaction with Qualtrics Customer Experience.
Add to compare
Qualtrics Customer Experience offers custom pricing plan
Qualtrics Customer Experience Reviews & Ratings
Spotsaas Editor’s POV
Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more
Qualtrics Customer Experience pros and cons
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Dynamic and versatile survey styles with easy changes and important details recording.
Predictive intelligence engine for optimizing customer engagement.
Aesthetically pleasing with simple processes for survey responses and corrections.
Customizations and advanced features may be complex for new users without proper support.
Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Filter results
Sort by :
Showing 351-360 out of 648
UI
User in Publishing
08/29/19
"Great product"
What do you like best? They are a great product that does so much and easy to use. What do you dislike?
AU
Anonymous User
08/29/19
"Best Survey Platform on the market"
What do you like best about Qualtrics Customer Experience? Hands down the best part of using Qualtrics for survey management is the automation aspects of it. Both getting the survey out to customers, and then exporting the results of the surveys into a data analytics tool such as Tableau or your CRM is without peer in the industry. Being able to customize and automatically export survey results immediately is something other platforms are simply unable to do.
DC
Daniel C
08/29/19
"Good service"
What do you like best about Qualtrics Customer Experience? Our Qualtrics team is very responsive to our needs and does their best to accommodate us.
SR
Steve R
08/29/19
"Qualtrics is a powerful tool"
What do you like best about Qualtrics Customer Experience? Qualtrics has so many options for designing surveys. While there are other services that allow you to create surveys, there are always compromises or options that are left out. I have found Qualtrics to include so many options (question types, piping, etc.), so I'm always able to create a survey just how I had in mind.
UI
User in Computer Software
08/29/19
"Great Customer Service"
What do you like best? Instead of giving me the "quick fix" workaround on the phone. The service rep took the time to look into what the issue was with our data integration.
AU
Anonymous User
08/29/19
"Great Customer Service"
What do you like best about Qualtrics Customer Experience? Instead of giving me the "quick fix" workaround on the phone. The service rep took the time to look into what the issue was with our data integration.
UI
User in Marketing and Advertising
08/29/19
"Best Survey Platform on the market"
What do you like best? Hands down the best part of using Qualtrics for survey management is the automation aspects of it. Both getting the survey out to customers, and then exporting the results of the surveys into a data analytics tool such as Tableau or your CRM is without peer in the industry. Being able to customize and automatically export survey results immediately is something other platforms are simply unable to do.
KE
Kate E
08/29/19
"User Friendly"
What do you like best about Qualtrics Customer Experience? With being a new user to Qualtrics, the Help button has been the easiest to use and navigate of any program I have ever used. When I type in help questions in the search bar, I get information that is related to the task I am working on. The basecamp tutorial videos are short, to the point, and very helpful!
AU
Anonymous User
08/28/19
"Very versatile but complex survey tool"
What do you like best about Qualtrics Customer Experience? It's pretty easy to get a simple survey up and running. The basic tools are intuitive and help screens are always available.
AU
Anonymous User
08/28/19
"Great visual tool with adaptability"
What do you like best about Qualtrics Customer Experience? The most useful part are the CX dashboards What do you dislike about Qualtrics Customer Experience?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].