Puzzel Reviews in June 2026: User Ratings, Pros & Cons

"Puzzel app has its discrepancies but its support team responds quickly"

What do you like best about Puzzel? The Puzzel team responds quickly. The different view options to display the schedule of the employees and the integration between their work statuses. The forecasting is also well thought through. What do you dislike about Puzzel? For some technical issues, a screen share call with the Puzzel technical support would save a lot of time in emails. Some of the issues tend to reocurr such as adherence to schedule not reflecting the reality (our ticketing ...

"Great service, stability and innovation"

What do you like best about Puzzel? Stability of the system. Downtime is rare, and on the occasions when happens is recovered very quickly. A culture of innovation supports our need to develop new channels with our customers. The product offering is broad and supports our needs. Regular discussions to talk about service levels and product development. Great support when implementing new Puzzel modules What do you dislike about Puzzel? In the past, we've experienced a lack of support in ...

"Puzzel UK review - Max T"

What do you like best about Puzzel? Having worked with Puzzel now for just over 12 months, I have found the experience of design, build, and implementation phases seamless and highly professional. One of the most considerable qualities we were looking for in a new telephony provider was the ability to develop a partnership. We have certainly found that over the last year, we are very much a part of the puzzel team as they are within our community which I believe is an essential part of the ...

"Flexible, customer oriented"

What do you like best about Puzzel? Managing a multi-skill environment is better than most competitors. Support and account management are responsive to customers wishes. What do you dislike about Puzzel? Admin interface could benefit from a redesign, perhaps matching a more common tree structure panel. Reports are fulfilling basic needs, but adding access to raw data is essential to do advanced reporting. Data structure is a bit complicated, and may require complicated sql queries. What ...