8.9
Spot Score
ProProfs Chat Reviews in June 2026: User Ratings, Pros & Cons
Streamline chat support and increase customer engagement.
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Starts from $10 / User / Month when Billed Yearly
ProProfs Chat Reviews & Ratings
Spotsaas Editor’s POV
ProProfs Chat is a robust live chat solution that excels in providing predefined messaging and operator collaboration. Its real-time monitoring and performance tracking features make it a solid choice for businesses looking to enhance customer engagement.Read more
ProProfs Chat pros and cons
Predefined messages for efficiency
Operator-to-operator chat
Customizable chat windows
Real-time visitor monitoring
Limited integrations
Basic analytics features
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Showing 11-20 out of 70
AR
Anonymous Reviewer
11/20/21
Helps Our Operators Collaborate in no time
PROS: My operators don’t have to leave their seats to collaborate over a returning customer. And now during work from home they don’t have to spend hours on doing the same as the tool helps us collaborate through features like operator to operator chat.
AU
Anonymous User
11/15/21
"Helps with Automatic Routing"
What do you like best about ProProfs Chat? We like how ProProfs has made automatic routing possible. Now agents don’t have to route chats manually in every case.
AR
Anonymous Reviewer
10/12/21
Anytime, Anywhere Support Now at My Operator’s Convenience
PROS: It has a responsive mobile app that works really smoothly and has all the features of the web app. I would highly recommend this to those who are looking for a perfect concoction between responsive and feature-rich app.
DS
Deeksha Sen
08/26/21
Brings Support Automation to the Table
PROS & CONS What are the best aspects of this product? As a consistent user of ProProfs, we love how it helps us automate our chat routing experience. We don’t have to do it manually during an ongoing chat. It happens before the chat actually begins.
DS
Deeksha Sen
08/26/21
Brings Support Automation to the Table
PROS: As a consistent user of ProProfs, we love how it helps us automate our chat routing experience. We don’t have to do it manually during an ongoing chat. It happens before the chat actually begins.
DS
Deeksha Sen
08/26/21
Brings Support Automation to the Table
PROS: As a consistent user of ProProfs, we love how it helps us automate our chat routing experience. We don’t have to do it manually during an ongoing chat. It happens before the chat actually begins.
DS
Deeksha Sen
08/26/21
Brings Support Automation to the Table
PROS & CONS What are the best aspects of this product? As a consistent user of ProProfs, we love how it helps us automate our chat routing experience. We don’t have to do it manually during an ongoing chat. It happens before the chat actually begins.
ST
Shubham T
08/03/21
"Automates Support for Us!"
What do you like best about ProProfs Chat? ProProfs has been a part of our support suite for more than 2 years now. We’re so glad they brought in the chatbot feature that has helped us manage our incoming requests faster.
ST
Shubham Tiwari
08/02/21
Made chatbot service possible
PROS: I like how the ProProfs team tries to bring their customer requests for product updates to reality. I asked them if they could add a chatbot feature and they did. We appreciate how they take customer requests so seriously.
KS
Kseniya Sidarchuk
07/23/21
Fast and Responsive
PROS: It is quite fast and helps me respond faster to visitors on site easily. Even visitors say that we are quite prompt and respond to their questions faster.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].