8.9
SpotScore
ProProfs Chat Reviews in July 2026: User Ratings, Pros & Cons
Streamline chat support and increase customer engagement.
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Starts from $10 / User / Month when Billed Yearly
ProProfs Chat Reviews & Ratings
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Spotsaas Editor’s POV
ProProfs Chat is a live chat platform built for teams that need quick message templates and internal collaboration. It includes real-time visitor monitoring and chat metrics, making it useful for support teams handling multiple conversations at once. Before shortlisting, verify that ProProfs Chat's canned responses and team chat features match your workflow. ...Read more
ProProfs Chat pros and cons
Predefined messages for efficiency
Operator-to-operator chat
Customizable chat windows
Real-time visitor monitoring
Limited integrations
Basic analytics features
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Showing 21-30 out of 70
KV
Karl Verger
07/17/21
Makes Routing Seamless
PROS: I like how easy it has become for us to route our visitors to the right department both automatically and manually.
KV
Karl Verger
07/17/21
Makes Routing Seamless
PROS: I like how easy it has become for us to route our visitors to the right department both automatically and manually.
AR
Anonymous Reviewer
07/10/21
Collaborate and Resolve Customer Queries
PROS: The fact we can collaborate while resolving customer issues in real-time is the best part of this tool.
RP
Ritik Pandey
06/24/21
Meeting SLA Requirements within Set Deadlines
PROS: As a B2B business ourselves, we really wanted a chat tool that helps us meet SLA when dealing with our customers. We have service deadlines for each customer that needs to be adhered to. With ProProfs chat we’ve been able to do so manage them all and even help customers reach us out faster.
AR
Anonymous Reviewer
06/05/21
Best software for communication in real-time
PROS: Integrations are what making this chat software a go-to option for us.
LB
Lindsey Bullins
05/18/21
Always keep in touch. Very useful.
PROS: For my team and I, the setting options and language support turned out to be the best aspects of this product.
MS
Michael Sieb
04/03/21
Cost-effective Support Tool
PROS: It comes with a forever free plan that helps you at least get started with the support process for your business. And that’s not all, it covers all the essential features that can help a business manage and respond to customer requests efficiently. That’s exactly what worked for us when we started using ProProfs Chat since last November.
AR
Anonymous Reviewer
04/02/21
Saw a good drop in chat tickets, definitely a tool to invest!
PROS: Although the product is great and all its features have turned out to be beneficial for us. But the latest KB integration has worked wonders for us. What’s even great is how its taken care of our need to implement a chatbot to answer customer queries too because this integration has helped us provide instant answers to our customers effectively.
AR
Anonymous Reviewer
04/02/21
Saw a good drop in chat tickets, definitely a tool to invest!
PROS: Although the product is great and all its features have turned out to be beneficial for us. But the latest KB integration has worked wonders for us. What’s even great is how its taken care of our need to implement a chatbot to answer customer queries too because this integration has helped us provide instant answers to our customers effectively.
AR
Anonymous Reviewer
03/30/21
Wonderful experience
PROS: It has to be the instant support that we are able to provide to our customers. The use of this software has helped our agents become more proactive and the customers are happy.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].