9.1
Spot Score
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PrivateVPN stands out as an excellent choice for users seeking reliability, affordability, and top-tier customer support in a VPN service. The overwhelming consensus from user reviews highlights the exceptional responsiveness and professionalism of their support team. Whether dealing with technical glitches, resolving connection problems, or navigating ...Read more
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Showing 241-250 out of 2868
F
Finn
02/04/24
Tom was exceptional.
Date of experience: February 05, 2024
NC
NordVPN Customer
02/03/24
The agent was extremely helpful with…
The agent was extremely helpful with clear instructions that walked me through all the steps required to get my VPN working again.
RG
Rafel Gill
02/03/24
I had a problem connecting to UK tv…
I had a problem connecting to UK tv services. Got in contact on the chat. They quickly gave me instructions on how to solve the problem. The problem was solved fast. Great work !!
ПК
Павел Карамышев
02/02/24
Many thanks to the employee JC
Many thanks to the employee JC, he quickly and efficiently helped with solving the problem. Best!
J
JR
02/02/24
The assistance was excellent
The assistance was excellent, JC help me to solve step by step the problem I had getting access to the TV programs I want to watch.
TB
Tarran Benson-West
02/02/24
Super fast and friendly support as…
Super fast and friendly support as always. Knowledgable and generally awesome especially JL!
LW
Laurence W
02/01/24
Issues with Spotify
Issues with Spotify I had an issue with Spotify not working after 6 months of working fine, it seems like it had an update or something that made it detect an issue with my VPN connection. I contacted support and an Agent called JC was able to help me troubleshoot and try a few options. We tried to use a dedicated IP and that seems to work now. Thanks JC. I have been using PrivateVPN with only this one issue for over 6 months and it was resolved in 5 mins in a support livechat.
WH
Will H
02/01/24
Tom at PrivateVPN fixed my issue
Tom at PrivateVPN fixed my issue. Providing step by step instructions with screenshots. Also followed up with me to ensure the issue was resolved and I was happy with the service - excellent customer experience!
B
Barry
02/01/24
Thanks Tom Private VPN
Quick solution to my problem, Tom! Thanks!
DB
David Beamish
01/31/24
Great support
It's a good service but I had some install issues and Tom was brilliant - very methodical and finally helped me install Rosetta which was needed to get the app working.
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