PrivateVPN Reviews in June 2026: User Ratings, Pros & Cons

I had problems connecting to server and…

I had problems connecting to server and the agent was very nice and helpful!

Good service

Good service I like the support I got. Mac helped me setup it on my Windows and Firestick. Superb speed! Will recommend it to my friends for sure.

Had a MINDBLOWING ABSOLUTELY CRAZY AND…

Had a MINDBLOWING ABSOLUTELY CRAZY AND ORGASMIC EXPERIENCE with their customer support agent "Mac". What a terrific dude Mac is. Oh boy I am still shaking. I was facing SO MANY ISSUES with my CUSTOM OPENVPN config for specific ASNs only. And this dude, nay, this HERO, this GEM, MAC, he saved my life, I swear to you. And Mac did so QUICKLY and Mac did so VERY WELL. Mac resolved my issues. Can't say enough good things about Mac really. I bet all the ladies are hot on Mac. Anyway, ...

Great Dream Team!!!!

I have been working with the support team for PrivateVPN and they are actually an AWESOME team!! Richard, always giving me the right answer, Master Blaster Mac!!! the best engineer in the planet, JL always gave me great support and answers. Mi case was not the easiest one, but with this great team, I have nothing else to say but THANK YOU!!!!! this guys ROCK!!!!!!

Easy and quick support from Mac

Easy and quick support from Mac. Little casual for an official tech support with jokes, love it or hate it. I kinda loved it. Experience with the agent was more like a friendly tutor. He helped me with other stuff as well going off the record.

PrivateVPN Chat Representatives solved connection and app issues

On 27 Oct 2022 - I stated that I followed all 3 guides for configuring my MX Linux machine to connect to PrivateVPN. Edward, pointed me to another set of directions which worked the first time I tried it. In addition to the above support, on 14 Oct 2022 I inquired if PrivateVPN had an .apk file as I have a non-Adroid, non-iOS phone. Caleb provided the file I was inquirying about (ticket# 19680). As such, I decided that PrivateVPN was the VPN company for me. Thank you for all of your assistance!

Great and real refund policy

I got this vpn and it works great even better the refund policy works just as great very much a pleasure to work with. ferdinand was the great person I worked with.

Stellar support by Mac

Great job Mac! I couldn't locate information on supported openvpn servers for Dedicated IP [to open multiple incoming ports] for the router. I was helped real quick by Mac, he also offered optimized settings to speed it up a little bit. Got a speed improvement of ~15-18% I commend this service!

OpenVPN setup

OpenVPN setup The agent JL was so helpful and guided me through the issue perfectly will in quicktime. Thank you very much for the help and support

A high class VPN with knowledgeable support

The support persons were knowledgeable, helpfull, friendly and kind. The did not give up on me to get my VPN connection functioning, even though I had.