PoliteMail Reviews in June 2026: User Ratings, Pros & Cons

"Been Searching for an Email Tracking Tool- PoliteMail Fit the Bill"

What do you like best about PoliteMail? Great tracking metrics- open rate, engagement, read rate, ability to follow up with those who "ignored" HTML templates Easy plug and play What do you dislike about PoliteMail? Not Mac Compatible so as a work around we use a windows computer to send emails. Recommendations to others considering PoliteMail: System is not Mac compatible without a workaround. Implementation took longer than expected with multiple test calls. What problems is PoliteMail ...

"Great product, had some technical difficulties"

What do you like best about PoliteMail? Ability to track statistics on email messages What do you dislike about PoliteMail? Originally, we faced a lot of freezing and emails unable to send, but that seems fixed now. Difficulty sending to distribution lists because it breaks it down into individual emails, while we like that people see which distribution list it was sent to. What problems is PoliteMail solving and how is that benefiting you? Knowing how many people are reading emails and for ...

"Amazing metrics, user experience could be improved"

What do you like best about PoliteMail? The data insights are second to known in the internal email industry. What do you dislike about PoliteMail? The user experience in the tool can be a dissatisfying. Seems like user testing would benefit their technical/development team. Recommendations to others considering PoliteMail: The product takes patience to learn but the data is worth it. What problems is PoliteMail solving and how is that benefiting you? The data insights have been huge. The ...

"Great Product and Tool. Customer Service could be better"

What do you like best about PoliteMail? The Tool and software is great with metrics and works well with our large environment What do you dislike about PoliteMail? The customer service starting out was poor. We then voiced our concerns and we are getting slightly better customer service What problems is PoliteMail solving and how is that benefiting you? We have worked out all of the problems. We are also happy with the metrics

"Intuitive and easy to use"

What do you like best about PoliteMail? I like how you can input lists to send out emails and create templates. What do you dislike about PoliteMail? I don't like how it shuts down my outlook from time to time. What problems is PoliteMail solving and how is that benefiting you? Sending out massive emails to our company.

"PoliteMail is a great integrated solution for communications."

What do you like best about PoliteMail? Love the integration with Outlook. Outlook integration makes it easy for me to use our built-in distribution lists, creating a more seamless experience What do you dislike about PoliteMail? System is a little buggy and doesn't like mass emails being sent out. Many time the emails have been hung up in the servers. What problems is PoliteMail solving and how is that benefiting you? Ability to track when our internal and external audience is reading and ...

"Communications Consultant II"

What do you like best about PoliteMail? The variety of templates are nice and for the most part easy to use/personalize, customer service reps were very helpful in working with us to find solutions. What do you dislike about PoliteMail? Opt-in form did not work well, security issues with our internal systems, inconsistency in ability to use the tracking features. Recommendations to others considering PoliteMail: Make sure PoliteMail works well with your internal security and IT systems ...

"I use PoliteMail for Open and Read metrics on all of our internal communications."

What do you like best about PoliteMail? The data is super helpful! We use the open and read metrics to track the progress and areas that need improvement in our internal communications. We also use this data to present our success to our leadership team. What do you dislike about PoliteMail? There seems to be a decent amount of glitches that come up often. Recommendations to others considering PoliteMail: This tool is really great for multiple aspects of creating and sending effective and ...

"Great application when it's working"

What do you like best about PoliteMail? Email tracking is easy to implement and activate and the resulting metrics are very easy to digest. What do you dislike about PoliteMail? Unfortunately, our team struggles on a regular basis with PoliteMail tech issues. We continue to have issues building and updating templates, refreshing metrics, and even getting emails to send from the server on a weekly basis. The PoliteMail service team is usually quick to respond, but many of the workarounds ...

"PoliteMail works great for us!"

What do you like best about PoliteMail? The ability to schedule distributions to a variety of audiences What do you dislike about PoliteMail? The limitations around tailoring the text to a variety of audiences What problems is PoliteMail solving and how is that benefiting you? Saving numerous man-hours that would be spent drafting and sending manual emails