Pendo Reviews in September 2026: User Ratings, Pros & Cons

"Product Owner Bliss"

What do you like best about Pendo? I have been a promoter or Pendo for years and finally my organization purchased Pendo licenses. We have not been using Pendo for only a couple of months, but already with insight to what pages our clients are using has helped us make decisionsfor quarterly roadmap. We are easily able to notify our clients when issues have been found and fixed. Cant wait to start implementing all of the features Pendo has to offer.

"Helpful tool for CSMs"

What do you like best about Pendo? I like how easy it is to find information on specific users or accounts. I can pop into Pendo to get some info on usage metrics for a contact I'm about to meet with, or tract down power users to target for expansion or re-engagement for ghosting champion.

"Pendo has helped us get metrics we never could before!"

What do you like best about Pendo? Pendo proves to be a great resource to understand customer interactions with our app as well as trends. Support has also been very responsive and helpful when needed. We are using it as an onboarding tool with guides, helping with NPS responses and overall account and visitor metrics.

"Pendo has helped us get metrics we never could before!"

What do you like best about Pendo? Pendo proves to be a great resource to understand customer interactions with our app as well as trends. Support has also been very responsive and helpful when needed. We are using it as an onboarding tool with guides, helping with NPS responses and overall account and visitor metrics.

"Love having data!"

What do you like best about Pendo? Pendo has been great to prove (or disprove) what people think is actually happening within the platform. We have loved having the data to backup and answer all sorts of questions.

"Still a learning curve"

What do you like best about Pendo? User Interface is good and I am easily able to navigate. What do you dislike about Pendo?

"Love having data!"

What do you like best about Pendo? Pendo has been great to prove (or disprove) what people think is actually happening within the platform. We have loved having the data to backup and answer all sorts of questions.

"One of the best tool for Product Analysis"

What do you like best about Pendo? - Good analytics and reporting dashboard - Easy to integrate with existing products

"Helpful to understand insights about your product adoption"

What do you like best about Pendo? Pendo is a great tool to provide meaningfull insights on how your product is performing. After you learn how to use it will become quiet handy for cusutomer support, product development, UX, and marketing teams to collaborate and optimise your product experience.

"Pendo is powerful"

What do you like best about Pendo? The ease of implementation with a simple code snippet. There's immediate value upon turning it and your team can continue to get more sophisticated as you learn all of the capabilities.