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9.8

Spot Score

PayPal - Payment Gateway Software

PayPal Reviews in July 2026: User Ratings, Pros & Cons

Easy, secure payments at your fingertips.

2.6

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terible

(2990)

Spotsaas Editor’s POV

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 461-470 out of 3820

J

Joy

01/09/21

1 out of 5

Always confirm your the currency of your card via customer support so they don't steal your money!

Paypal simply put are a bunch of thieves. They deducted the money which is usually refunded to confirm my card at lets say for example 1USD= 5 dollars in my currency. IMMEDIATELY after this was done, I conducted a transaction for which they deducted money from my account using a higher unit rate for my currency charging me WAY MORE for than they did just a few seconds. For example, 1USD= 8 dollars in my currency. Worst is they do not want to refund nor provide an explanation as to why this ...

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E

Emma

01/09/21

1 out of 5

Rating isn't neccessary

Do I have to rate that? Rather a generous rating I’d say. Recent experience being that I can’t reach PayPal to answer any of my questions regarding lost money, it’s still pending (for whatever purpose) and I just can’t get a single human to reply. I had let it go for a few months for getting a reply but no one seemed to message properly... I was sending in money for a mate of mine for an emergency which was delayed by a week and I was fine with it but it’s been 4 months now and I feel the ...

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KS

Kenzie Shea

01/09/21

1 out of 5

DO NOT USE THIS SERVICE. They will keep your money, then refuse to provide good support.

I recently opened an account on PayPal, asked my clients to send me money via PayPal. Then PayPal, with no rhyme or reason, put my account on hold. PayPal has ALL of my money, and it won't pay me. My clients are getting frustrated, so am I. The money is hold, which means it can't be sent, nor can I withdraw it. God knows when will I get my hands on my own money. I have bills to pay. PayPal acts like a corrupt bank, that hates to pay it's users money. DO NOT USE THIS SERVICE. The support as ...

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R

Rimona

01/09/21

1 out of 5

PayPal security is zero

I have had a PayPal account for several years. It was compromised and cards I had on the account were compromised, including my bank account. While the funds will be refunded, I am closing the PayPal account, as it is obvious their security is very bad. They did not even pick up on the unusual activity. I had to contact them when I got an email about approving a transaction I did not recognize. When I logged in I saw a complete disaster. I called, and got a call back from a person who ...

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G

G

01/09/21

1 out of 5

I made the mistake of purchasing from a…

I made the mistake of purchasing from a company called seespirited after seeing an ad online. I used PayPal to purchase in case I needed support for my items not arriving or being not as described. Of course, the items I got were not the size that I ordered and I sent a message to the company asking for a refund. They refused to cover return shipping even though they were at fault. PayPal also requires me to pay to return the items even though the company is the one who messed up. I thought ...

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TA

traa armbrust

01/09/21

1 out of 5

Making it very hard to do what needs to be done just to ruin customers experience.

Won't send money properly. Delayed due to "security reasons". Down right trash service. Only reason why I use it is all the pay apps are the same trash quality. PayPal pointless and a waste of time.

HE

High End Finishes

01/09/21

1 out of 5

Horrible

Horrible. Very disappointed. Run away.

AA

Activ Automotive

01/09/21

1 out of 5

One star is too high

One star is too high, we run a small business and have had our account frozen on several occasions, If you run a small business and rely on being able to use money then DONT use PayPalWORST COMPANY IN BANKING DO NOT USE

NT

Nedim Talovic

01/08/21

1 out of 5

Meget dårlig service

Meget dårlig service - lav standard.

J

Jared

01/08/21

1 out of 5

I have had PayPal for 15 years without…

I have had PayPal for 15 years without a problem at all. I recently bought an item that was where the retailer was obviously being fraudulent and shipping the wrong item. I've typically taken the stance that if the merchant accepted PayPal that they were reputable. WRONG! They did decide in my favor and wanted me to pay $80 to ship $50 item back to Morroco. So their resolution would have been I'm out $80 and the merchant gets their item back. I have since closed my account and Venmo as well ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].