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9.8

Spot Score

PayPal - Payment Gateway Software

PayPal Reviews in May 2025: User Ratings, Pros & Cons

Easy, secure payments at your fingertips.

2.6

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terible

(2990)

Expert's Review

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 131-140 out of 3820

EM

Emily M

08/07/23

5 out of 5

"E.Mance PayPal 2023 Filled Insight"

What do you like best about PayPal? It's over a decade now ever since I incorporated PayPal. I like how it allows me to send and receive international payments within a blink.

DM

Davide Mastro

08/04/23

5 out of 5

Best overall customers service !!!!

Best overall customers service !!!! Helpful and understanding

AU

Anonymous User

08/04/23

5 out of 5

"Most convenient way to have money cross borders!"

What do you like best about PayPal? I use it for my etsy shop. Paypal makes it ridiculously easy to receive payments from other countries! It's also good for sending money to friends in different countries.. say your friends in Britain are planning a trip to Spain and they need your share to book the villa.. you can send it through paypal!

A

Alex

08/03/23

5 out of 5

Never had any issues

Never had any issues, transactions always very quick

ML

mary lawrence

08/01/23

5 out of 5

I never use anyone else but PayPal when…

I never use anyone else but PayPal when I paying something online as I have found they are very very good I have had some problems sometimes with sellers and PayPal have sorted out every time it is a great service for buyers

NC

Niki Cassidy

07/31/23

5 out of 5

I’m really shocked by the negative…

I’m really shocked by the negative feedback about PayPal. When starting our business, their working capital has been a great cashflow support to our business, cheap, fast and cheap. Their customer service has always been excellent too

K

Kim

07/31/23

5 out of 5

Smooth

As a personal user of Paypal, I am satisfied that when one company tried not to refund me for accidental monthly subscriptions, Paypal solved the problem and refunded me in a few days. I would like to keep using Paypal in the future.

NG

Neville Gray

07/27/23

5 out of 5

PayPal

PayPal won't let me down. They never have, and they will sort out Fruugo.com Ltd. They now assure me.

JM

Jakob Mikkelsen

07/26/23

5 out of 5

Quick and excellent serivce

It´s so strange to read all these bad reviews. I had an unauthorized transaction from someone who used my account to buy online currency for about $245. I disputed the transaction at 23:51. At 00:23 I had a refund in my transaction history of the exact amount, no questions asked. If that´s not good costumer service I don´t know what is.

DG

David G

07/23/23

5 out of 5

"Paypal es una cartera segura y fiable"

What do you like best about PayPal? Lo que mas atrae de paypal es la seguridad que transmite, me cuenta ciertos compañeros que se han llegado a hacer cargo de ciertos pagos donde algun producto ha llegado defectuoso o el vendedor ha desaparecido