Paymill Reviews in June 2025: User Ratings, Pros & Cons

Non-existent customer service. Appalling.

I have to concur with many of the other comments here. Trying to register for Paymill has been an appalling process. It took me ONE MONTH to get a reply to my service request, and even then all I got was a generic email telling me to read their Trust guide, consult their blog and watch a video. They don't even reference any of the material I'd already provided to them. What a joke!We're six weeks away from launching a significant business in Germany and I wish we'd never got involved with ...

Absolut katastrophale Abwicklung

Absolut katastrophale Abwicklung, miserabler Kundenservice. Schlechte Auszahlungsmoral, man wartet teilweise Monate auf die Auszahlung. Selbst nach Kündigung kann die Auszahlung des Guthabens nach Angaben von Paymill bis zu 6 Monaten dauern. Ich kann jedem nur empfehlen diesen Anbieter zu meiden.

Sehr schlechte Erfahrungen gemacht

Sehr schlechte Erfahrungen gemacht. Unbedingt von abzuraten!

bad experience

bad experience for me

Poor service, long and unreasonable application process

It took Paymill 2 working days just to recognise my application.Then another week to accept my documents and proceed with the application.When I called them, no matter what number I dialed, the same bloke picked up the phone, be it from technical support or sales. The woman that was in charge of my application was always at meetings and only once called me back as promised. Of course with no answers.Their bank found my case "complex" because my business is in Luxembourg and my website is in ...

Technisch gut, Onboarding leider eine Katastrophe

Wir haben uns für Paymill entschieden, das es aus technischer Sicht für unsere Anwendung einen guten Eindruck hinterließ. API ist überwiegend gut dokumentiert, Backend vernünftig, mobiles SDK ließ sich schnell einbinden.Absolut inakzeptabel und aus geschäftlicher Sicht eine Katastrophe ist allerdings der Support und das Vertragshandling.Der initiale Support war regelmäßig schleppend, Antwortzeiten um die 2 Tage, was uns eigentlich hätte stuztig machen sollen. Der richtige Hammer ist dann ...

Einfach nur enttäuschend

Nach mittlerweile 4 Monaten funktioniert das System immer noch nicht fehlerfrei. Nach ewigem Warten und ständig neu angefragten Formularen und notwendigen Anpassungen an der Website ist es jetzt nur noch frustrierend. Wir schauen uns nach einem anderen Anbieter um!

Eternal process, its been months and still waiting

They have asked for more and more documentation, take long to answer. I have finally reached the final step and sent the physical documents... 28 days ago. No news since then. We are desperate and about to give up on them. So unproffessional. We are VirtualGallery SLUpdate: I hadnt seen the contract to sign, it is signed now. thanks

Super Support

Geringe Wartezeiten in der Hotline, kompetente Beratung, schnelle Antwort bei Emails. Ich bin begeistert!

Great support!

Paymill is a great service with a wonderful team behind it! If we need help or have a question, they're always quick to get in touch and help us solve the issue as quickly as possible. Keep up the good work!