Paycor Reviews in January 2025: User Ratings, Pros & Cons

I hate to give them 1 star!!!!

I hate to give them 1 star!!!!! Customer service/support is the WORST!!!!!!!!

Terrible company

Terrible company. Nothing worked correctly with integration as they promised. Customer service is terrible and they have no idea what they are talking about. They just read from a script they are given. Cancelled and move to new company. Now Paycor has shut off all employees from accessing their own payroll information.

Stay away from Paycor to save your life

Stay away from Paycor to save your life, their customer service is super bad, wasting so much time to call Paycor for nothing, they screwed up our clients tax filing, W2, and they are holding $110k taxes payment and not returning to us, they took the payroll fund from wrong bank account and our clients were very upset. Paycor staffs are under educated, they don't know what they are doing, never, never able to help, the implementation of payroll account set is completely wrong. We cannot ...

Paycor - Neglectful and borderline malpractice

DO NOT MOVE TO PAYCOR. Paycor has been the worst payroll company I have experienced in 20 years. We have been using them for a little over a year. There is a serious issue with general competency. I've never felt so unsupported in my life and have zero confidence in using them. You do not get a dedicated person. You always have to wait for an email from a "general" CS rep. They love to give out case numbers which is a form of lip service. You do not get a resolution to issues timely. You ...

DO NOT USE PAYCOR for your business payroll sevice

Terrible company. I just now got W2 as employee and as an employer it has been difficult to find out why. They charge enormous fees for terrible payroll service. They just deducted a huge amount for tax without warning me that they are making up for a mistake. My business account went into the overdraft column and PayCor says sorryl

DO NOT USE PAYCOR for your business payroll sevice

Terrible company. I just now got W2 as employee and as an employer it has been difficult to find out why. They charge enormous fees for terrible payroll service. They just deducted a huge amount for tax without warning me that they are making up for a mistake. My business account went into the overdraft column and PayCor says sorryl

Customer Service Failure

Horrible customer service. Whoever is the EVP of this department should be removed immediately. The whole model needs to be re-mapped. I am shocked at how bad this has atrophied. I would suggest some C-Suite people from Paycor sit in as a proxy for an end-user experience (e.g. dealing with IT dept reporting requests, etc..) and just walk the process. I would LOVE to hear that distillation from their perspective. Normalizing for all the vitriolic "I can't get my payroll check" crazy reviews, ...

Customer Service Failure

Horrible customer service. Whoever is the EVP of this department should be removed immediately. The whole model needs to be re-mapped. I am shocked at how bad this has atrophied. I would suggest some C-Suite people from Paycor sit in as a proxy for an end-user experience (e.g. dealing with IT dept reporting requests, etc..) and just walk the process. I would LOVE to hear that distillation from their perspective. Normalizing for all the vitriolic "I can't get my payroll check" crazy reviews, ...

Honestly baffled by how bad the support is!!

Ok I was spoiled from many years using ADP! Management here wanted to go with Paycor, was recommended by someone at a bank & didn't listen to me. Well here I am 4 months into using Paycor and the number of hours this company has paid me to get reports, phone calls to resolve has cost the company more than if we had continued processing the payroll ourselves. Payroll is simple really. Paycor has managed to make it difficult. There are some good things but the negative far outweighs the ...

Honestly baffled by how bad the support is!!

Ok I was spoiled from many years using ADP! Management here wanted to go with Paycor, was recommended by someone at a bank & didn't listen to me. Well here I am 4 months into using Paycor and the number of hours this company has paid me to get reports, phone calls to resolve has cost the company more than if we had continued processing the payroll ourselves. Payroll is simple really. Paycor has managed to make it difficult. There are some good things but the negative far outweighs the ...