Paycom Reviews in July 2026: User Ratings, Pros & Cons

Zack Castillo site visit…

Zack Castillo contacted me & stopped by to introduce himself as our new Client Relations Representative. His fun, outgoing personality made it easy to talk to him. He expressed interest in AST as a client and things that Paycom could improve, as well as on a personal level talking about OKC Thunder and other sports. It had been some time since someone from Paycom had stopped by, so it was nice to see a representative in person again.

From PEO to Paycom: A Transition Success Story

I switched to Paycom from a PEO simply because we needed a platform that allowed up to scale quickly/easily and to reduce costs. I also wanted a system that was mobile-friendly as we have a fairly young workforce that's always on the go. I knew what our needs were so once I demo'd Paycom it was clear with would meet expectations. To my surprise, Paycom exceeded our expectations. As an HR team of 1, I was not looking forward to implementation at all. It's often a time suck, tedious, and ...

Paycom has a wonderful Team of Support…

Paycom has a wonderful Team of Support and goes the extra mile to find solutions to everyday payroll challenges. There are so many options within the program that it is hard to keep up with what is available to use. Paycom dedicates a Client Specialist to your account that meets with you in person to discover all the advantages Paycom has to offer and makes sure you are utilizing the platform to it's fullest potential. This goes above and beyond the client support I have received from our ...

Paycom Implementation - great experience

Implementation team is a very good plan and does a great job sticking to it to ensure everything goes smooth

Knowledgeable, Prompt, and Efficient Support

I was give clear instructions about how to use the new software updates. I appreciated having multiple ways to learn the new material. I received 1:1 instructional calls, handouts, and videos to reference as I navigated a new system. The team was knowledgeable about the product and clear about what to expect from the update. All of my questions were answered and I felt comfortable using a tool I had not used before.

I use the Paycom app mostly on my…

I use the Paycom app mostly on my phone. It is easy to use, intuitive, and quick to respond.

Very polished

Paycom has a very polished implementation process. Their teams are well trained and knowledgeable. They are also very thorough and will ensure all the required work is done. This service extends into the ongoing support for users. The Help Desk is also staffed with knowledgeable team members and I have rarely had to wait for help or not get a good answer to one of my questions.

Jacob Warden has been exceptionally…

Jacob Warden has been exceptionally helpful during the transition process. He has been attentive, patient and explains everything thoroughly. He explains different features that will help me and different ways for me to find information I may need

I just started with Paycom,on 11/14/22

I just started with Paycom, I like the confidence to use my fingerprint,and manage my time, Just one question,how long for your payment go to your direct deposit,for your bank account? If,I need emergency money,before the 2 weeks payment day,can I ask?

The implementation team was great to…Work with and share ideas.

The implementation team was great to work with. We built a great rapport and they worked hard to tailor Paycom to our business needs.