Paycom Reviews in July 2026: User Ratings, Pros & Cons

Very Helpful and Knowledgable

What do you like best? - Our implementation team - Customization - The system has a mobile app - Very responsive for all our questions - Did extensive research on our specific problems What do you dislike? - Sometimes TOO customizable - Not user friendly Recommendations to others considering the product Performance management needs to be MUCH easier. Less customizable, suggest simple templates and people can customize from that. What business problems are you solving ...

Paycom is a Great Product and Service.

What do you like best? Paycom has wonderful customer service and seem to genuinely interested in resolving issues. It is very cost effective for small businesses. What do you dislike? More options relative to human resource counseling would be highly beneficial. Recommendations to others considering the product Paycom is very user friendly. What business problems are you solving with the product? What benefits have you realized? Paycom is a great service because they have many ...

Everything HR, all in one user-friendly place

What do you like best? The main menu makes it easy to find exactly what I'm looking for - pay info, time management, benefits, etc. What do you dislike? There's nothing I have found to dislike. Recommendations to others considering the product This software is a wonderful solution for employees to access all the necessary HR/Payroll information. Updates can be made to W4 status, contact info, etc. All prior pay stubs and tax forms can be viewed. Notifications can be sent to ...

Good Customer Service and Cost Value

What do you like best? Paycom has a very user friendly website and a good customer service department where someone always answers the phone in a courteous manner. What do you dislike? A condensed version of the current training videos would be a great addition. Recommendations to others considering the product Great product! What business problems are you solving with the product? What benefits have you realized? Cost effectiveness.

Excellent Service

What do you like best? Our company has used the Paycom payroll system since 2005. Their system allows the payroll process to take only minutes each month. The system is designed to allow the employer to add employees and make changes throughout the year with ease. The Paycom system streamlines the payroll process, tax rates, tax filings, accruals, and the preparation of W2's. There is always a payroll specialist available to answer questions. Our payroll has always been processed in a ...

Paycom - Great Payroll/HRIS Software

What do you like best? We started using Paycom in 2015 and I wish we had switched over sooner. Paycom has helped us grow from around 300 employees to 900 current employees. The customer service is excellent. I have never had a problem that Paycom can't fix. The entire employee life cycle is in Paycom and I can access employee files from anywhere. They also have a user friendly app for the employees that allow them to access all of their information. What do you dislike? I have no ...

Our experience has been nothing short of a dream!

What do you like best? As a technologist, we like the technology and the avenues by which we can use the Paycom platform. Very intuitive. Additionally, their customer service is pretty amazing. One point of contact after implementation - single source of knowledge about our account. What do you dislike? Nothing to put here. We are completely satisfied. Recommendations to others considering the product Make the switch. It's the best solution we reviewed. What business problems are ...

I have been a client with Paycom for two years and have had a awesome experience

What do you like best? The professionalism of my representative and the way in which reports read What do you dislike? I have a hard time answering this as my payroll has been smooth every time Recommendations to others considering the product If you love easy, smooth no worries runs of payroll, this is your company. The communication regarding holidays, communication and customer experience is unmatched. What business problems are you solving with the product? What benefits have ...

Paycom Results

What do you like best? Good way to track pay, sick, and vacation hours. Great way for HR to keep documents updated and request no forms.Easy to access tax forms. What do you dislike? The site is kind of clunky. Could use some back-end cleanup. Data/information could be presented more clearly. Recommendations to others considering the product It a great tool and resources for HR. Probably other applications, but we are a small company. What business problems are you solving with ...

Anna's House is grateful for Paycom!

What do you like best? We are a small nonprofit and the accounting needs of our organization are handled in the most professional and kindest way. We wouldn't be more thrilled. Every single question I've had on process or capability has been answered with the most thorough and helpful answers. We are so glad to have this service for our company and our staff. What do you dislike? There is nothing I currently dislike about the quality and performance of Paycom's service. ...