Paychex Flex Reviews in July 2026: User Ratings, Pros & Cons

Great

What do you like best? The fact that someone is always available when I have a question. What do you dislike? I dislike that our employees do not speak just to one person when they have an area of concern/question with their benefits. What problems are you solving with the product? What benefits have you realized? Solving the need to have an in house HR representative. Response from Dusty Mott of Paychex Flex edit Thank you for the 5 star review! We appreciate you ...

Our rep- Melissa Barr is amazing!

What do you like best? Melissa- She is always available, very knowledgeable, and just so nice. What do you dislike? I dislike the new payroll grid, but it is being worked on. What problems are you solving with the product? What benefits have you realized? Streamlines my workload as the system is able to regulate things I used to track manually. Response from Dusty Mott of Paychex Flex edit Thank you for your 5 star review! We appreciate your feedback and are ...

This is an excellent system

What do you like best? Paychex Flex puts control of my payroll at my fingertips. What do you dislike? The only downside is, like any other system, you have to learn the interface. Once you have learned how to maneuver, the system is great. What problems are you solving with the product? What benefits have you realized? This is a great time saving device. Response from Dusty Mott of Paychex Flex edit Thank you for the 5 star review! We appreciate you taking the time ...

Best when simple

What do you like best? Quarterly reports included at decent rate What do you dislike? Paychex flex isn't very good at doing complicated payrolls. We are a union shop with lots of different pay rates and paychex really only worked for me once I dumbed down my payroll and cut all of the detail out of the pay stubs. What problems are you solving with the product? What benefits have you realized? Quarterly reports done on time for a decent price. Response from Dusty Mott of ...

Positive experience for several years.

What do you like best? It's so easy, you don't have to do much. All reports are easily accessible. What do you dislike? I haven't experienced any downsides to using the program. Recommendations to others considering the product: It's easy to use, has all the features and reports your business would need. What problems are you solving with the product? What benefits have you realized? It is easy to find and access payroll reports and print paystubs. When we get ...

So happy with Paychex!

What do you like best? Honestly, it is the customer support, which has been fantastic in all areas. What do you dislike? The only thing I have had problems with is the report writing system. It is not easy to use at all and has proven to be a real challenge. Recommendations to others considering the product: I have been extremely happy all the way around with Paychex. What problems are you solving with the product? What benefits have you realized? I love having ...

Extension of our Company

What do you like best? It is great to have the resources available that for most companies of our size, we cannot warrant a full time HR person. What do you dislike? Nothing really! The service level and ease of use for the software is far better than other solutions we looked at. What problems are you solving with the product? What benefits have you realized? A wonderful tool for hours worked and payroll management. Also use our HR Specialist to make wise decisions on HR ...

Great service

What do you like best? Help is always available when I need it. My questions are always answered and they walk me through the steps. What do you dislike? They bug me about setting up 401k plans too much. I'm not ready to do this nor are my 2 employees interested. What problems are you solving with the product? What benefits have you realized? Running my payroll is so much easier. I love the HR support library. I have found tons of information on it that has really helped with ...

Great Service

What do you like best? Paychex has offered great service. My company uses the job costing aspects of paychex. Whenever I have ran into problems, my payroll specialist Dan or the general ledger support have been right there to help out and resolve my issues. The reports that paychex produces are very helpful and can be customized for individual employees. I have used that feature and love it! What do you dislike? I have not really experienced any downsides to paychex. The only ...

Paychex is user friendly

What do you like best? Paychex is easy to use and our customer service representative is very knowledgeable and gets back to me very quickly. If he is unavailable other customer service reps are available. What do you dislike? The funding for a Friday payroll is started on the previous day or Thursday. Recommendations to others considering the product: Compare them to ADP What problems are you solving with the product? What benefits have you realized? Time and ...