Otter.ai Reviews in May 2025: User Ratings, Pros & Cons

5 year Otter Customer, I wouldn't start with them now

I've been an Otter customer for 5 years, and they've been deliberately making the product worse to force people into higher packages. It used to take me just a keystroke or two to delete a file, they literally changed the interface so it takes a bunch of keystrokes to delete each file ... unless you upgrade to a higher level package where deleting files is easy. The Pro package offers 1200 minutes, but only 10 imports of max 90 minutes each, so they basically don't let you use what you ...

Not worth the price

Otter.ai is not worth the high price. 1. It has trouble transcribing non american accents. 2. It doesn't do a good job distinguishing between different speakers. 3. The automatic summary chapters don't actually work at all. 4. It only transcribes audio (you can upload videos but only transcribes and only gives a chance to download audio) if you want to capture the video segment, it's not possible. 5. Customer service is mediocre and requires much back and forth to answer simple issues.

"One of my favorite apps"

What do you like best about Otter.ai? It helps record my meeting when I'm unable to join and it also transcribes and can get all my meetings from my personal gmail and professional gmail. I love it so much. One of my favorite apps😻😻😻❤️❤️❤️❤️❤️❤️❤️❤️

"Best AI Assisted Platform"

What do you like best about Otter.ai? I found the integration with zoom and the quality of the transripts very useful and accurate. Ease of use was the highest compared to other programs

Solved Billing Mixup

I've been an Otter customer for several years. I had a bit of a billing mixup - a rep gave me the wrong pricing for my renewal - and reading these reviews made me fear the worst. However, Otter worked with me and honored the price the rep had given me, keeping me as a customer. It took a few communications to get it right, but they came through in the end. Not every company is willing to stand by their rep's mistakes, but Otter did for me.

"I don't worry about missing information that was said during meetings"

What do you like best about Otter.ai? I love getting email reminders saying Otter.ai is ready to join your meeting. It makes life so much easier! What do you dislike about Otter.ai?

"Does a great job!"

What do you like best about Otter.ai? It's a super handy tool when in client meetings over software like Zoom. Otter seamlessly integrates into the meeting after syncing with your email, and once in the Zoom room it also informs other participants about what the software will be doing, briefly. It transcribes, verbatim everything mentioned in the meetings which makes its very easy to take down notes.

Far too intrusive

I don't remember signing up for Otter.ai and all of a sudden every meeting I was a part of was recorded and I did not understand how to turn this off. The participants were VERY offended and this software made me look bad in multiple different meetings. The downside far outweighed the features.

Transcription is good but beware

Otter's transcription is quite good but the customer service is among the worst I've encountered. If you have any problem at all, it might take their tech support weeks to resolve it. I recorded an interview for a deadline article; the recording began to stall during the interview. It appeared to transcribe fairly well but the man was soft spoken so I needed to listen. It skipped and stuttered so badly I couldn't make sense of it. Instead of helping, Otter tech support deleted the recording ...

"Best tool for Transcription"

What do you like best about Otter.ai? It utilizes advanced artificial intelligence (AI) technology to automatically transcribe spoken words into written text in real-time. It has many features like speker identification and searchable and editable note. It is very easy to use. It can be use for taking notes.It has ease of implementation and integration.