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9.6

Spot Score

osTicket - Help Desk Software

osTicket Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer service and save time with osTicket.

4.3

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Starts from $9 / User / Month, also offers free forever plan

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osTicket Reviews & Ratings

4.3

Very Good

Based on 56 ratings & 42 reviews

Rating Distribution

Excellent

(31)

Very Good

(8)

Good

(2)

Poor

(0)

Terible

(1)

Spotsaas Editor’s POV

osTicket is an open-source help desk software that offers a cost-effective solution for tracking customer service issues. Its feature-rich capabilities make it an excellent choice for small businesses looking to enhance their support without breaking the bank.Read more

osTicket pros and cons

  • Open source flexibility

  • Cost-effective solution

  • Feature-rich for small businesses

  • Reduces email clutter

  • Requires technical setup

  • Limited support options

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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