Oracle Engagement Cloud Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Oracle CX Sales

Early stage deployment, a step up from CRM On-Demand

What do you like best? The user interface and mobile design add a modern feel to the CRM. This should eliminate some adoption issues with our Sales users. What do you dislike? For a product owned by ORCL, it doesn't particularly play nicely with other ORCL products - specifically ELQ. Integration is underway, but has been far from seamless. Recommendations to others considering the product Seek referenceable users and select a trusted integration partner to assist with ...

Forcasting sales

What do you like best? User Interface agility, navigating in different features of the solution is very easy. Also the setup configuration and the integration of the tool is quick and cheap working with the right partner. What do you dislike? The only thing I found not so clear in the solution is the standard Italian localization in some fields that could have been labeled/translated better. Fortunately this impact only few fields. What business problems are you solving with the ...

Oracle Sales Cloud is a very powerful CRM tool

What do you like best? The best thing about this tool is the breadth of features. This tool offers sales reps the ability to document and track their customer engagement, leads, and opportunities throughout the entire sales process What do you dislike? There are some areas where there might be what feels like a few too many clicks, but the processing speed and compute power makes up for it. Additionally the tool is very intuitive. Recommendations to others considering the product ...

Oracle Sales Cloud offers a High Quality Sales and CRM Tool

What do you like best? I work from an Integration perspective. Using the API's thru web services is pretty easy , espiecially the merge function. Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID. What do you dislike? Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID. They should offer this for the other entitites Recommendations ...

It was very good.

What do you like best? The sales UI was user friendly and easy to use. What do you dislike? It took long time to do the setup process. What business problems are you solving with the product? What benefits have you realized? Service sales

Oracle Sales Cloud is a Mobile, Modern Intuitive Solution

What do you like best? The constant innovation focused on the Sales persona - it's what's been missing in CRM/SFA for years. What do you dislike? The territory management solution needs to be more robust Recommendations to others considering the product Evaluate any SI you hire very carefully. OSC is a fairly new product so finding experienced help can be a challenge. What business problems are you solving with the product? What benefits have you realized? Getting our Field ...

Oracle is continously adding capability

What do you like best? Productivity tools like sales predictor functionality What do you dislike? This great product should have bee n in the market some time back before sfdc : Recommendations to others considering the product Get the entire cx stack What business problems are you solving with the product? What benefits have you realized? We are partners, so for our customers, they are able to do sales force automation along seamless integration with ICS with Eloqua

Organized and Easy

What do you like best? I like the simplicity of the software and easy it is to use. I can have all my customer and lead information in one area and get to them easily. It is easy to navigate through the software and creating different groups. What do you dislike? I don't like how we have to pay for new features. I would like to see it so that we can sue all the features at anytime What business problems are you solving with the product? What benefits have you realized? Trying to ...

Long journey through integration titled Dante's Inferno

What do you like best? The interface and ease of use are excellent. The upcoming Outlook integration also looks great too. What do you dislike? We are doing a complicated integration with Siebel. The performance and flexibility are leaving something to be desired. What business problems are you solving with the product? What benefits have you realized? User adoption - its working.

Well put together...no openissues

What do you like best? Access to data when not on my network... What do you dislike? Having issues with ICS.................................. Recommendations to others considering the product Relax and lean into it...its a great product What business problems are you solving with the product? What benefits have you realized? sales data