Oracle Engagement Cloud Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Oracle CX Sales

Slow and functionality is sub par

What do you like best? Reports are useful in sales forecasting What do you dislike? Slow, and functionality is difficult, takes 30 minutes to input new clients What business problems are you solving with the product? What benefits have you realized? We are still working through bugs, it has been helpful in generating sales reports.

Frustrated SC user

What do you like best? That the application is in the cloud with access anywhere in the world. Common platform for the sales organization. What do you dislike? It is the slowest system I have ever used. Very frustrating to get any work done. Many bugs and it wipes out note fields after entering in the data. What business problems are you solving with the product? What benefits have you realized? Collaborative sales team environment with analytics reporting.

I couldn't ask for more, thanks to Oracle Sales Cloud.

PROS & CONS What are the best aspects of this product? I like how simple it is in managing data. The UI is user-friendly. It lets me see what I've uploaded immediately. The mobile app is really nice. The best functionality it's able to let me view information of my clients and after reviewing them, I'm able to make the right decisions. What aspects are problematic or could work better? I don't have much to complain about. Bug fixes could use some improvement to prevent the app from ...

Sailing in the Sales Cloud

What do you like best? Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle’s suite of cloud products that work well together. What do you dislike? They have added a service piece that is still maturing for B2B or blended sales/service organizations. They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not ...

Oracle Sales Cloud is helping me in the path to success.

PROS & CONS What are the best aspects of this product? We were in need of a solution in enabling the business to grow at our required rate, primarily around the sales cycle. Our business is involved in estimating and quoting. It also entails making regular changes to scope and cost daily all throughout the sales cycle. Back then, our process took up a lot of resource and time for our tech team. We're now utilizing app composers and scripting within the tool's ability in delivering a ...

A lot of good things with Oracle Cloud.

PROS & CONS What are the best aspects of this product? It's simple to implement. It provides varying platform that gives users the option to settle for a platform they find suitable. For new users, it's easy to get around. Critical metrics are showcased in a presentable manner. It gives the user ability to review customer requirements in the form of location and industry, seeking patterns, and nurturing cross-sell and up-sell opportunities. What aspects are problematic or could work ...

Improved Productivity and Efficiency

What do you like best? Simplified user experience and ease of use What do you dislike? Change requested via ER takes lot of time to implement Recommendations to others considering the product I would recommend oracle sales cloud any day What business problems are you solving with the product? What benefits have you realized? All relating to our sales

OSC is a big step forward for our business

What do you like best? OSC allows our sales reps to keep all of their customer information in one place. Once we go live, it will greatly help to increase visibility. What do you dislike? Some of the administrative functions seem to be repetitive. For example, having to update users in both manage users and the resource directory. What business problems are you solving with the product? What benefits have you realized? It give more visibility to the management team, allows us to see ...

Oracle Sales Cloud 9

What do you like best? Great functionality and robust tools make Oracle Sales Cloud a powerful solution for companies looking to be more efficient. With just a Standard license, you get powerful BI Analytics tools, user-friendly mobile capabilities, and territory management functionality other CRM solutions charge extra for. Overall, it's a more cost-effective solution than can help you smartly scale your business and scale with you. What do you dislike? Because of all the built-in ...

Under Utilized Tool With Unlimited Potential

What do you like best? -It has powerful capabilities -Comes pretty well equipped out of the box -Native Data Templates and WSDLs -Analytics tool is extremely useful -User interface -Mobility -Out of the box security meets most business cases -Upgrades are pretty seamless What do you dislike? -Setup and Administration is getting better but not yet caught up to competitors -Workflows have limitations with trigger points and decision trees -Security model is ...