Oracle Engagement Cloud Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Oracle CX Sales

OSC

What do you like best? I like how easy OSC is for users to naviagte and find the information they're looking for in a timely manner What do you dislike? I wish there was more of a hands on approach for training from Oracle instead of the online articles, or paying for additional services/training courses. What problems are you solving with the product? What benefits have you realized? Tracking opportunities, leads, and prospects

Getting better with time

What do you like best? The new UX and extensibility framework has improved over time. What do you dislike? There are still limitations on the way data is uploaded into the system. The oracle cloud support is still immature with fustrating end client experiences What problems are you solving with the product? What benefits have you realized? Master Data Management for customer deduplication

CRM On Demand - Review

What do you like best? Customization of the objects to make flexible with our needs of the company. Goes well beyond a typical CRM system. What do you dislike? Clucky backend and reporting needs, Hard to create reporting needs when using many custom objects. User inferface is not the friendiliest and can be hard to use at time. What problems are you solving with the product? What benefits have you realized? Using CRM on Demand to fill multiple needs that go beyond CRM. Things ...

Oracle CRM On Demand review

What do you like best? Customization of the platform, where we can customize each user profile and interface. Changing roles and permissions and what they can access. What do you dislike? Reporting is not great, hard to pull reports, create new reports, dashboards are out dated, hard to merge databases together. Difficult to import new data. What problems are you solving with the product? What benefits have you realized? Replacing our current manual process, our current Access ...

Engagement Cloud Implementations

What do you like best? Very flexible UI and a well managed experience What do you dislike? Integration needs to be thought out well and is not as easy as it should be Recommendations to others considering the product: Evaluate the integration options What problems are you solving with the product? What benefits have you realized? A more consistent way of managing pipeline to contract

Cloud CX was never so easy

What do you like best? Software was never that easy to configure before! Most of my clients were happy with modern UI and ease of configuration. Even, Business users could make simple changes quickly without anyone's help. Support and maintenance was ultra low for all of our clients. What do you dislike? Party data model, Security, and imports are little trickier than expected. Very complex UI customizations were not that easy. What problems are you solving with the product? What ...

Oracle Sales Cloud - When is it a good fit?

What do you like best? Simple, clean UI. The mobile application is a welcome addition What do you dislike? Lack of customizations, wrong expectations set by sales reps to potential customers Recommendations to others considering the product: Know your customer's business process, and map them to OOTB as much as you can. Engagement Cloud cannot replace Siebel, and does not have all service aspects of Service Cloud. The key is in setting the right expectations. What problems ...

Digital Transformation in CRM

What do you like best? All the features of the Engagement Cloud including the Sales and Services. Supports high-touch and high-value accounts using Engagement Cloud's sales and service capabilities. What do you dislike? Would like to see realignment of Marketing Cloud (Eloqua/Responsys with Oracle Engagement Cloud on Fusion platform. Recommendations to others considering the product It's a game changer in the CRM world. So, make the shift in the right direction. What business ...

Oracle Sales Cloud

What do you like best? I like how the product integrates with so many other Oracle applications. What do you dislike? The flow can be a bit confusing at times, and the some fields are required and others are not requires a bit of configuration to get things setup the way you want. What business problems are you solving with the product? What benefits have you realized? We are capturing and following up on leads for our products.

Poor implementation

What do you like best? The features Oracle Sales cloud offers. easy to understand What do you dislike? Our implmentation and uptime had many issues. Recommendations to others considering the product Make sure you have a supplimented Saas SLA in place. We experinces tons of uptime issues. What business problems are you solving with the product? What benefits have you realized? Capturing Customer. We were able to implement a process to capture our customers