Opsgenie Reviews in June 2026: User Ratings, Pros & Cons

Monitoring made easy

What do you like best? Ease of use and lots of flexibility allow us to do anything we can imagine. Lots of integrations and support for webhook notifications are some of my favorite features. What do you dislike? Nothing really... I like everything about the product. I dislike having to perform detailed planning in order to implement solutions. Recommendations to others considering the product: Use lots of integrations and consider your escalation groups carefully to make ...

Excellent resource

What do you like best? Being able to find pertinent info in one place. What do you dislike? There is nothing that comes to mind at this time. Recommendations to others considering the product: Great product What problems are you solving with the product? What benefits have you realized? Oncall schedules/contact info.

Good product and can't wait to see what it grows into.

What do you like best? With Ops Genie I like the versatility and the reliability that is available with the product. Being a company that has global support benefits very well to the many numbers and ticket lines that are available. What do you dislike? I am not a fan of the setup that is required for some of the interfaces. Some aspects seem repetitive. Also at time the support time is shown to be a few minutes but can take hours to hear from a support team member even if it is a ...

First year experience with OPSGenie

What do you like best? All the ways we have to notify on-call is just awesome ! We have a good number of integrations. What do you dislike? The shedules rotation does not fit with our needs. My engineer are something on vacations on need to adapt. Then rotation are useless, but having a real planning (for example a per month view) should be great. What problems are you solving with the product? What benefits have you realized? We are able to reduce the false positive ...

Fantastic Routing Options, Somewhat of a Learning Curve

What do you like best? Flexibility of data- I Can integrate OpsGenie bi-directionally with nearly every data source I manage. What do you dislike? Having other Engineers making changes to workflows / rules / policies / escalations can be a bit cumbersome to understand at first- make sure your administrators have an in depth understanding of OpsGenie routing and have been involved in the build process. Recommendations to others considering the product: Do it! Have someone ...

a great app, worth the $$

What do you like best? integration is AWESOME, it works with SCOM, Zenoss pingdom, you name it! What do you dislike? nothing, this is a great product, does what it says, keeps us in step, manages contacting during outages, couldnt be happier, unless maybe it was free :) Recommendations to others considering the product: just do it! What problems are you solving with the product? What benefits have you realized? managing schedules for alerting, escalation, pager duty... less ...

OpsGenie Alerting

What do you like best? The phone application allows us to immediately respond and ack alerts. Escalation policies allow us to route alerts to the appropriate person at the correct level of priority. What do you dislike? Some third party products do not integrate well with OpsGenie. There are more PagerDuty integrations available. PagerDuty seems to be a more popular choice but did not meet our requirements. More third party support is needed. What problems are you solving with the ...

works well; confusing escalation flow

What do you like best? scheduling; UI; features; android app XXXXXXXXX What do you dislike? Escalation flow is VERY confusing, and doesn't behave as expected. It is hard to describe in detail here. What problems are you solving with the product? What benefits have you realized? paging for 24/7 ops for customer facing web service and ios/android app

Great Service

What do you like best? The Mobile App and ease of use. OpsGenie allows us to operate an on-call schedule which is both fair and efficient. Our Techs love the ability to control the On-call behavior and silent the app when needed. What do you dislike? Difficulty in setting up multiple schedules Recommendations to others considering the product: If you want ease of use and flexability, this is your product! What problems are you solving with the product? What benefits have you ...

Simple and effective

What do you like best? Because it's very simple to use, accomplished their objective very well What do you dislike? The transitions in the alert screen sometimes has a delay Recommendations to others considering the product: Nothing What problems are you solving with the product? What benefits have you realized? I'm using OpsGenie to alert my team when exist the probability of a downtime of the 6th ecommerce site of the world