Opsgenie Reviews in May 2025: User Ratings, Pros & Cons

Good and easy app to centralize monitoring

What do you like best? We have lot of monitoring applications around all our environments (different domains, apps, O.S., Databases) and we are able to receive and handle alerts/warnings from all them with this app What do you dislike? I cannot add notes very easily as I want from the cellphone, sometimes the add note doesn't appears Recommendations to others considering the product: Very good and fast application, easy to use and to share information. We have lot of monitoring ...

Nice app.

What do you like best? Very easy to use and operate. Nice interface as well. What do you dislike? Sometimes, it got stuck, may be that is network problem. Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? NA

Does the job but doesn't excel

What do you like best? Team sheduling (with temporary reassignments), lots of plugins What do you dislike? Would like to have a better alert panel with in-your-face status and severity. I. e. clear color indications visible from across the room. What problems are you solving with the product? What benefits have you realized? Transitioning to Opsgenie as primary on-call tool for scheduling and alerting

Easy Integrations and Alert Management

What do you like best? OpsGenie's reliability has never been a concern. Alerts are timely and easy to manage. What do you dislike? The mobile app continues to show it's age, has numerous UI logic and flow issues that make it cumbersome to navigate. Also... no landscape on iPad... why? Recommendations to others considering the product: Take the time to create teams and understand how escalations work with schedules. Things can get complex if you don't plan ahead. What problems ...

Excellent event management system

What do you like best? OpsGenie is extremely flexible, with lots of possibilities for customizing how alerts are routed. The team is extremely friendly and responsive, and has always responded quickly to questions, suggestions and requests for information. What do you dislike? The lack of a hosted offering. For a big company, there can be concerns about sending sensitive information such as hostnames, IP addresses or usernames to an external entity. Being able to host an instance of ...

Highly recommended service for companies

What do you like best? I like how OpsGenie will alert you for a certain amount of time and will alert others in the group if OpsGenie didn't receive an acknowledgement for the original alert. We have it set up to message the person on call - call the person - then call the manager on duty - then call the whole department. What do you dislike? I sometimes think the calendar on the web interface can be more user friendly but I personally don't have any major issues. What problems ...

I use OpsGenie as a Systems Engineer everyday

What do you like best? Team based groups, with scheduling timelines and calendars. What do you dislike? General alert fatigue, just like with any other monitoring system. Can't live without it and can't stand alerts blowing up notifications when systems go down but let's face it.. it's needed and required. Recommendations to others considering the product: At least "trial it". It is very feature full and can be as simplified or complex as you make it. The mobile app is also great ...

Opsgenie Review

What do you like best? I like the notification rules, even when on silent I get an email a call and a text. I love the Mobile App. What do you dislike? Nothing! Color coded and everything is fancy. What problems are you solving with the product? What benefits have you realized? I've realized that it is easier for me to determine when there is a VIP with an issue. When I am on call it tags the VIP from the integration in Zendesk and I am able to assist.

Nice application for managing On call schedules and live alarming

What do you like best? Easiness of configuration Very nice and intuitive GUI Quick ack all/close all feature for fast reaction Nice sales/support contact The testing period is very great. It really lets you the time to validate a PoC with your notification system as well as verifying that all previous solution features can be matched within this new product. What do you dislike? Just email integration might be extended to analysing the content of the mail more specifically. ...

Great solution

What do you like best? - The easy and flexibility for organising schedules and escalations. - The mobile app, which can ring an alarm even when I have alarms switched off. I have it with a custom alarm which starts very softly and gets louder and louder over two full minutes: this ensures I won't wake up to a heart attack at night but still hear it if in a noisy environment. - Ease of integration with AWS CloudWatch. What do you dislike? Sorry, I can't think of any serious ...