Opsgenie Reviews in June 2026: User Ratings, Pros & Cons

Great product

What do you like best? Gives us control over where our alerts go, and when. We can modify alerts based on environment, service, severity, etc. It has been a game changer for monitoring and we will continue to use it going forward. What do you dislike? It was easy for me to learn, but my colleagues have struggled picking it up. We do not have any formal support from OpsGenie (to my knowledge) and the biggest struggle has just been getting teams to adopt OpsGenie in the first place. ...

Great and notifies when needed

What do you like best? Easy app to use. Good for our business. What do you dislike? None. Nothing........................... What problems are you solving with the product? What benefits have you realized? Notifications

Great for on call situation

What do you like best? Love the ability to have backup when we are put into a situation that we are unable to answer a call. The alerts are great and easy to customize What do you dislike? It would be nice to have a round robin call system and better way to build queries in the search area What problems are you solving with the product? What benefits have you realized? Monitoring alerts for systems for servers and storage. Also checks through the databases.

Integrations Galore

What do you like best? Opsgenie is very intuitive. Easy for beginners to onboard yet offers plenty of complex configurations for fine tuning virtually anything. What do you dislike? I share an account with several other teams, so the shared integrations can get become convoluted if you don't know what you're looking at. Recommendations to others considering the product: When it comes to monitoring/alerting, whatever you want to achieve for your systems with Opsgenie is only ...

Great tool to manage incident alerts

What do you like best? It's really easy to configure your team and the schedules. Each team member can also easily configure the app no matter what phone or OS he/she has. Alerts appear right on time! What do you dislike? So far, so good. I don't have anything to add regarding dislikes What problems are you solving with the product? What benefits have you realized? We notice when one of our apps is facing a problem, in a very early phase so we can take actions and fix the problem ASAP

Positive and reliable

What do you like best? I like that its customizable and its dependable. What do you dislike? Some customizations I'd like are: Having certain alerts close automatically without waiting for someone to acknowledge it. iPhone does not allow alerts to come thru (this could be more of an iPhone issue). What problems are you solving with the product? What benefits have you realized? It helps keep our production platform running and helps our job as a Devops person to see where a ...

Fantastic and efficient.

What do you like best? Its intuitive nature and reliability make it easy to adopt and for people to use with little instruction. What do you dislike? somtimes the apps user interface can be tricky. Recommendations to others considering the product: Give it a try, it is a solid program that does it's job well. What problems are you solving with the product? What benefits have you realized? OOH support for a social media company.

Good Support

What do you like best? I like having contacts that are responsive and a live chat for when I need immediate help. What do you dislike? I’d like to be able to save logs for alerts so we can see how many people were engaged more easily. What problems are you solving with the product? What benefits have you realized? Alerting multiple teams, and groups when an issue arises. Benefits have been consolidating our engagement to one app.

Currently Still Testing OpsGenie

What do you like best? I like the idea of OpsGenie and what its supposed to be able to do based on the YouTube video. However setting it up and getting it working in our corporate environment has proved to be quite the challenge. The UI is solid and I can tell they are constantly refining it to make it more intuitive. What do you dislike? Its been very hard to perform testing with this application because it almost needs to be fully set up and integrated to get an accurate picture. ...

The best thing that can happen to your monitoring

What do you like best? Every member of the team can configure their own notifications. That's important, as nobody want to be notified on the same way. Some have a "do not disturb" mode and only want to receive calls, others only want to be notified by the app, others do not want to install the app on their phone... What do you dislike? The only thing I dislike is a kind of bug. An annoying one: some of our alerts can be closed automatically, or acknowledged by someone else... Those ...