Opsgenie Reviews in June 2026: User Ratings, Pros & Cons

Opsgenie reivew

What do you like best? User-friendly tool. easy to understand. mass notification, alert assign What do you dislike? Need to Improve GUI. also very slow so need to Improve Recommendations to others considering the product: This tool is very User-friendly, Eazy to understand and easy to use. What problems are you solving with the product? What benefits have you realized? The mass Notification feature is good.

Great alerting platform

What do you like best? One of the things I really like is that there are settings to override my phone's settings so even if I forget the do not disturb mode, I still get my alerts! Also alerts can be easily customized with different sounds for each types of alerts. What do you dislike? Honestly there isn't much I dislike from this app, except maybe the alert forwarding options are buried a little deep in the menu structures under "my profile". Recommendations to others considering ...

Enables cross-team alerting and democratizes coverage

What do you like best? Our rota members are able to set overrides for swapping on-call shifts between themselves and onboarding new members as parallel shadow rotas is trivial. This allows us to continue promoting autonomy, enables self-management of time, unblocks our people from doing their jobs as best they see fit all while reducing administrative overhead. What do you dislike? Can't seem to link to saved searches in alerts or set the default lookback period for searches ...

Best Customer Support

What do you like best? I like Opsgenie UI and how quick customer support is in answering queries. What do you dislike? I do not have any dislikes concerning Opsgenie What problems are you solving with the product? What benefits have you realized? Opsgenie supports our business very effectively.

Advanced Alerting System With User/Analyst Friendly Functionalities.

What do you like best? Easy to use and integrate with other products. What do you dislike? Acknowledgment of alerts through phone calls should be better synchronized as the status updates does not appear to be real time. What problems are you solving with the product? What benefits have you realized? Day to day alerting and response operations with respect to Security Monitoring.

Opsgenie is a reliable and complete tool for manage monitoring schedules and receiving alerts

What do you like best? Schedule management and integration to the calendar because it's quite easy to visualize who is currently on call without having to go to the app. I also find quite cool the flexibility to customize alerts and more important to let them keep beeping until you acknowledge them, this let me be more reassured that I won't miss an alert if I was in a noisy environment for a while. What do you dislike? So far nothing, before the current version I wound the scheduling ...

Amazing in OpsGenie

What do you like best? Great integration capability with many systems to cover all monitoring scope as well as escalation What do you dislike? Incident management and problem management have zoom to be improved Recommendations to others considering the product: It is worth to implement OpsGenie for 7*24 IT operations What problems are you solving with the product? What benefits have you realized? Engineer's attention when incident happens.

Great Alerting Tool

What do you like best? The option for multiple integrations has allowed us to create a full alerting and escalation tool for our business. What do you dislike? Page refreshes on the alerts lists can be a bit cumbersome but generally the system is easy to navigate and maintain. What problems are you solving with the product? What benefits have you realized? This has allowed us to build a comprehensive monitoring and alerting platform fulfilling our need for Out of hours alerting ...

Great tool for keeping personnel alerted

What do you like best? Very efficient tool for keeping people alerted about possible incidents What do you dislike? I would not criticize it much at the moment What problems are you solving with the product? What benefits have you realized? Especially helpful to assist you when you are doing on-call rotation

Very good experience and very useful

What do you like best? The simplicity of setting an on call rotation as well as all the opportunities to override it. Notification settings are comprehensive. What do you dislike? The mobile app misses some features that desktop has like setup notifications. Recommendations to others considering the product: It's a no brainer. It's easy to setup the alerts and there are plenty of integrations. What problems are you solving with the product? What benefits have you ...