Olark Reviews in June 2026: User Ratings, Pros & Cons

"Great product! "

What do you like best about Olark? Very user friendly and easy to use with great options. What do you dislike about Olark? I can't really say... no real complaints. What problems is Olark solving and how is that benefiting you? The customers are getting faster response and we're splicing customer service issues.

"Great Chat Option"

What do you like best about Olark? The amount of features you get for the small amount you pay. We researched multiple options but this was the best value. I like the ability to reach out to customers if they are stuck on pages and the ability to screen share so we can see what customers are looking at. What do you dislike about Olark? There are no features that I dislike at this time. What problems is Olark solving and how is that benefiting you? We are trying to reduce the amount of calls ...

"Good for growing business"

What do you like best about Olark? Easy use, good support, efficiency, superb options What do you dislike about Olark? nothing really, all of options that we as company need are included Recommendations to others considering Olark: Would truly recommend for anyone handling webshop our any kind of website that needs to collect leads. What problems is Olark solving and how is that benefiting you? We have implemented Olark chat on our website to connect with our visitors and to collect leads ...

"Great platform"

What do you like best about Olark? We've been running Olark for a year at this point and it's been trouble free. We came from another vendor and had nothing but issues. With support bases all over the world, Olark helps us balance workloads and communicate on backchannels easily and in real time. Very helpful. Reporting is a good start. What do you dislike about Olark? Not a lot to dislike. Perhaps more customization options to exactly match my site, but that's a big ask. What problems is ...

"Excellent platform "

What do you like best about Olark? Easy to use great price, easy set up. Excellent What do you dislike about Olark? Admin views of live chat. Be able to see live chats as they are being sent Recommendations to others considering Olark: Easy to use great price What problems is Olark solving and how is that benefiting you? Customer satisfaction

"Olark Makes It Easier to Relate with Customers"

What do you like best about Olark? Olark allows you to screen share with your member to show them how to manage their account or process an order. What do you dislike about Olark? I wish that the reporting was a little more customizable with questions unique to our company. What problems is Olark solving and how is that benefiting you? We've realized issues with our website faster when customers can ping us and say something isn't working. We've also converted more people that would ...

"Good"

What do you like best about Olark? Easy onboard and integration. Allowed us to switch plans without annual commitments What do you dislike about Olark? Billing can be confusing but we manage to sort it out. Admittedly, we had to switch plans What problems is Olark solving and how is that benefiting you? Live chat ststem

"Great Value"

What do you like best about Olark? Olark has a wide array of functions that make it a very valuable live chat platform. Previously, we used LiveEngage by LivePerson, and were very disappointed with its integrations and functionality. With Olark, our sales staff is able to proactively engage website visitors, take them on guided tours of the website, hand off chats to other operators, and use web hooks to import data easily into our CRM (we use Velocify). Their support has been exceptional ...

"Easy integration, great features. Instant customer feedback"

What do you like best about Olark? Easy code integration into our ecommerce website. Easy learning curve. Follow the customer as they browse. Looks good, works even better. Away times are useful too. What do you dislike about Olark? Nothing I can think of. Except maybe more of a way to save past customer details. Recommendations to others considering Olark: Go for it. It's not going to let you down. What problems is Olark solving and how is that benefiting you? Having the ability to see ...

"Olark Review"

What do you like best about Olark? Ease of use, functionality, ability to integrate into almost any website What do you dislike about Olark? other chat provider provide similar features for a lower cost or free What problems is Olark solving and how is that benefiting you? retail wholesale experience and site bugs