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9.3

Spot Score

Nutshell - CRM Software

Nutshell Reviews in May 2025: User Ratings, Pros & Cons

Your ultimate solution for customer relationship success.

4.4

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Starts from $16/User/Month when Billed Yearly

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Nutshell Reviews & Ratings

4.4

Very Good

Based on 1483 ratings & 963 reviews

Rating Distribution

Excellent

(530)

Very Good

(345)

Good

(73)

Poor

(12)

Terible

(3)

Expert's Review

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 61-70 out of 963

AU

Anonymous User

11/09/23

4.5 out of 5

"Easy and productive"

What do you like best about Nutshell? Practic tool to have control with all the customers What do you dislike about Nutshell? A little difficult to understand in the beginning What problems is Nutshell solving and how is that benefiting you? The email tool to share news and information to all the contacts

NP

Nick P

11/09/23

5 out of 5

"A Fully Featured CRM"

What do you like best about Nutshell? Six users on Nutshell Foundation level is really working for us. The support team are excellent and the product is has met all of our goals. The product is very easy to use and to train others. What do you dislike about Nutshell? The leap in cost between subscription pages. What problems is Nutshell solving and how is that benefiting you? Communication and scheduling.

RR

Rob R

11/09/23

4 out of 5

"Owner"

What do you like best about Nutshell? One of the best things about Nutshell is if I have questions about searching through my customers or the product in general it is easy to ask questions and get a timely response. What do you dislike about Nutshell? The only issue I have is my own and that will get better as I learn all of the services that I have with their product and how to maximize it. What problems is Nutshell solving and how is that benefiting you? Helping track my prospects and ...

Read more

AU

Anonymous User

11/09/23

4 out of 5

"efficient, well designed CRM"

What do you like best about Nutshell? How well integrated the different areas are, and how much it automates What do you dislike about Nutshell? It can be slow or confusing at times to use What problems is Nutshell solving and how is that benefiting you? Keeping track of marketing and contacts, sending marketing emails, tracking engagement

MW

Michael W

11/09/23

5 out of 5

"Great Experience"

What do you like best about Nutshell? It helps me to stay organized and track my leads and referrals. It also is a good reference point for contact cards. I refer to it weekly and use it whenever I call someone. Their training and support was really helpful. What do you dislike about Nutshell? Nothing I have found it to be very useful. What problems is Nutshell solving and how is that benefiting you? Tracking outreach and lead engagement.

AU

Anonymous User

11/09/23

5 out of 5

"great crm for small teams"

What do you like best about Nutshell? easy to use and organize for small teams, lots of useful features What do you dislike about Nutshell? nothing in particular, everything worked well for us What problems is Nutshell solving and how is that benefiting you? Helped us organize our contact database and set up funnel.

NJ

Nicole J

11/09/23

4 out of 5

"Easy to use and navigate"

What do you like best about Nutshell? The scheduler item and syncing emails is helpful What do you dislike about Nutshell? Limited integrations with other platforms What problems is Nutshell solving and how is that benefiting you? Being used a prospecting platform to track a customer journey before they become a customer

AU

Anonymous User

11/09/23

4 out of 5

"Great to keep all the customers in one place"

What do you like best about Nutshell? Great for sharing with everyone else in the business What do you dislike about Nutshell? Not sure, it seems pretty easy to use and I like it What problems is Nutshell solving and how is that benefiting you? Everyone in the business can share the customer information

LR

Lesley R

11/09/23

4 out of 5

"All the information right at hand"

What do you like best about Nutshell? All the information can be handled right there within a few clicks. What do you dislike about Nutshell? It does not work within our specific other site. What problems is Nutshell solving and how is that benefiting you? The diversity between integration has improved.

AU

Anonymous User

11/09/23

4 out of 5

"Nutshell has been a great organization tool for teams to stay up-to-date with new information."

What do you like best about Nutshell? I enjoy the different tags you can include on separate leads. Additionally, I was able to learn how to use this tool very quickly. The training videos are extremely helpful, as well as the guides within Nutshell that lay out each feature very clearly. What do you dislike about Nutshell? Sometimes Nutshell freezes, deletes notes, and duplicates tasks. Because I use it so often, I have to overcome this obstacle sometimes. What problems is Nutshell solving ...

Read more