Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Accountability 101"

What do you like best about Nutshell? The ability to set goals and the ease of going through the system to see follow up. What do you dislike about Nutshell? Takes a minute to learn, would like more detailed reporting. What problems is Nutshell solving and how is that benefiting you? Accountability and our ability to see if follow up for our sales prospects and customers are being done.

"Messy but detailed "

What do you like best about Nutshell? Organising all clients and see the track of the sales process and history before going in to a meeting. The history is very well used that it is saved on a company level if one Key account manager is ending it's employment. What do you dislike about Nutshell? The workflow is a bit messy. It's time consuming to keep all clientcards updated. specially in a market where alot of people change firms so will it fast be outdated info. Recommendations to others ...

"Good CRM for a small SAAS sales team"

What do you like best about Nutshell? We have many contacts (hundreds of thousands) to deal with but a relatively small sales team (<10). Nutshell's pricing and flexibility is what we needed. What do you dislike about Nutshell? The reports could be more detailed. Sometimes the main information doesn't stand out enough. What problems is Nutshell solving and how is that benefiting you? We scaled our sales team from 2 to 10 persons with Nutshell, optimizing our processes along the way.

"Optimising our business processes"

What do you like best about Nutshell? We look at it as a tool with a lot of potential. What drew us to Nutshell as opposed to the other CRMs was the simple look and manipulation as well as how much you could manipulate and the various integrations - like Gmail and Trello, LinkedIn etc What do you dislike about Nutshell? Some features are locked in and we cannot modify them, like the standard Lead form and etc. Where we don´t need some of the indicators that Nutshell considers relevant to ...

"Easy to use"

What do you like best about Nutshell? Intuitive design, integration options, affordable price, fast support, introduction of new features and functions, easy to use What do you dislike about Nutshell? None. I think it is one of the best platform for SME Recommendations to others considering Nutshell: Affordable, great functions What problems is Nutshell solving and how is that benefiting you? CRM tasks; easy to follow and plan your CRM activities

"Flexible, cost-effective CRM for a small business"

What do you like best about Nutshell? I like the way Nutshell's SaaS model can flex to meet my company's needs, and that we're not shoehorned into prescriptive ways of doing things. The leads board is especially useful. What do you dislike about Nutshell? The mobile app is super clunky to use. Just entering a new opportunity takes forever. Recommendations to others considering Nutshell: Give it a trial, and see how you get on. What problems is Nutshell solving and how is that benefiting ...

"Well presented simple to use CRM system."

What do you like best about Nutshell? How intuitive it is using it. Nice clean design. What do you dislike about Nutshell? The reporting. Whilst it is ok, it is not intuitive and doesn't produce many useful reports. What problems is Nutshell solving and how is that benefiting you? Sales management.

"Fine for the basics"

What do you like best about Nutshell? Good categorisation for clients. I can sort lists easily to find out who is where or when who hasn't been contacted in a while. What do you dislike about Nutshell? There is not much support when it comes to integrating other tools or if you mention something is not working or could be working much better - you just get told to "suggest it in the community forum" to get "votes". It's not a feature I'm suggesting - it's not working. Recommendations to ...

"I like nutshell but think it could have better features"

What do you like best about Nutshell? It's easy to work with and work in. It seemlisyl intergrates with my systemwide gmail accounts and allows people to quickly enter new infromation. What do you dislike about Nutshell? There are a lot of elements that should seemingly be included but are not. When entering a note or comment on a particular contact AND I call out a team member, it doesn't create a dialogue- I need to still call them out each and every time I respond or leave a comment. ...

"Comprehensive Tool"

What do you like best about Nutshell? Ability to filter certain elements, collect insights. What do you dislike about Nutshell? Challenges with reporting and collecting the information I'm really dialing down to. Recommendations to others considering Nutshell: Great tool, sometimes have to assemble different reports to really get what you're looking for. What problems is Nutshell solving and how is that benefiting you? Tracking leads, deals, bookings and revenue. Ease of quick insights for ...