Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Nutshell for Tech Services"

What do you like best about Nutshell? I like the "edit-ability" of Nutshell ad the user interface is pretty friendly. What do you dislike about Nutshell? I think the activity/event calendar can be expanded on a it. It would be great to be able to schedule activities in a monthly/weekly calendar interface similar to Google Calendar. Recommendations to others considering Nutshell: Nutshell has good usability but like all CRM's you only get out of it what you put into it. You have to be very ...

"Easy to use"

What do you like best about Nutshell? Intuitive design, integration options, affordable price, fast support, introduction of new features and functions, easy to use What do you dislike about Nutshell? None. I think it is one of the best platform for SME Recommendations to others considering Nutshell: Affordable, great functions What problems is Nutshell solving and how is that benefiting you? CRM tasks; easy to follow and plan your CRM activities

"Flexible, cost-effective CRM for a small business"

What do you like best about Nutshell? I like the way Nutshell's SaaS model can flex to meet my company's needs, and that we're not shoehorned into prescriptive ways of doing things. The leads board is especially useful. What do you dislike about Nutshell? The mobile app is super clunky to use. Just entering a new opportunity takes forever. Recommendations to others considering Nutshell: Give it a trial, and see how you get on. What problems is Nutshell solving and how is that benefiting ...

"Well presented simple to use CRM system."

What do you like best about Nutshell? How intuitive it is using it. Nice clean design. What do you dislike about Nutshell? The reporting. Whilst it is ok, it is not intuitive and doesn't produce many useful reports. What problems is Nutshell solving and how is that benefiting you? Sales management.

"Good CRM for a small SAAS sales team"

What do you like best about Nutshell? We have many contacts (hundreds of thousands) to deal with but a relatively small sales team (<10). Nutshell's pricing and flexibility is what we needed. What do you dislike about Nutshell? The reports could be more detailed. Sometimes the main information doesn't stand out enough. What problems is Nutshell solving and how is that benefiting you? We scaled our sales team from 2 to 10 persons with Nutshell, optimizing our processes along the way.

"Messy but detailed "

What do you like best about Nutshell? Organising all clients and see the track of the sales process and history before going in to a meeting. The history is very well used that it is saved on a company level if one Key account manager is ending it's employment. What do you dislike about Nutshell? The workflow is a bit messy. It's time consuming to keep all clientcards updated. specially in a market where alot of people change firms so will it fast be outdated info. Recommendations to others ...

"Optimising our business processes"

What do you like best about Nutshell? We look at it as a tool with a lot of potential. What drew us to Nutshell as opposed to the other CRMs was the simple look and manipulation as well as how much you could manipulate and the various integrations - like Gmail and Trello, LinkedIn etc What do you dislike about Nutshell? Some features are locked in and we cannot modify them, like the standard Lead form and etc. Where we don´t need some of the indicators that Nutshell considers relevant to ...

"Nutshell is a Phenomenal Sales CRM"

What do you like best about Nutshell? I love how easy Nutshell is to use, the UI is very well laid out and is intuitive. It's very easy to add Companies and Contacts to start creating a lead and sales pipeline. What do you dislike about Nutshell? Tricky to integrate with our 3CX phone system, it is shown as a feature but technical and hard to get working. What problems is Nutshell solving and how is that benefiting you? Allows me as the business owner to monitor sales performance and ...

"A CRM That Met My Professional Needs"

What do you like best about Nutshell? The ability to customize so much of program to meet my needs at work. What do you dislike about Nutshell? Some of the reporting features that I'd like to use are not free. Recommendations to others considering Nutshell: We use Nutshell at CSULB for a very specific reason which is different than any traditional sales team. I have had several conversations with folks from other campuses that do similar work and have recommended Nutshell several ...

"Easy to use"

What do you like best about Nutshell? The absolute best feature of Nutshell is its simplicity. Without much work, I’ve found Nutshell easy to navigate and customizable to meet the needs of the program I support. I also really appreciate the Google Apps integration which has made it easy to record emails and manage to-do lists. What do you dislike about Nutshell? I’m most comfortable using the web interface. While the mobile app has the handy ability to scan business cards, I don’t find it ...