Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Great, user-friendly and customer focussed"

What do you like best about Nutshell? When I first started using Nutshell, I had a few questions and Nutshell answered promptly. The interface itself is super intuitive, which means that the initial learning curve is manageable. What do you dislike about Nutshell? I haven't found downsides, it's way better and more user-friendly than the alternatives that I tried. What problems is Nutshell solving and how is that benefiting you? I can see what I have on the go all in one place. That makes ...

"Good CRM for contacts"

What do you like best about Nutshell? Great way to track management with clients. Love that I can BCC and the email from my google account goes right into the right account in Nutshell. Also love that I can set tasks to remind myself to follow up What do you dislike about Nutshell? Reports aren't customizable as I would like. I am a consultant with multiple clients, and I can't pull a contact report for just one client at a time. Also can't send contracts and invoices through Nutshell so ...

"3 Years of research led us to Nutshell!"

What do you like best about Nutshell? There are many things... the ability to customize the program to my customers' needs and the ability to get a human being on the phone to work directly with me, when needed. What do you dislike about Nutshell? The few things that I felt were missing, that I shared with NS, they eventually added and/or fixed. They really listen to their customers and are always evolving and improving their products when needed. What problems is Nutshell solving and how ...

"Great Customer Service!! Still working out a lot of kinks"

What do you like best about Nutshell? The Customer Service and people are available What do you dislike about Nutshell? A lot of little things add up to a lot. We are doing a lot of manually What problems is Nutshell solving and how is that benefiting you? Having a platform for CRM and marketing in one place is excellent. Once it is working, the analytics integration will be a great tool as well

"Easy to use and…wait for it…100% buy in!"

What do you like best about Nutshell? Nutshell is both simple & powerful. It's simple enough that our sales team actually likes using it and there's no pushback. It's powerful enough that we're able to get valuable insights into what's working, what's not and how to do better. What do you dislike about Nutshell? The mobile app isn't as powerful as we'd like. A lot of our sales people prefer to do a lot of their work on phones and sometimes it's just not as powerful or simple as the web ...

"Easy to use - Customer service exceptional"

What do you like best about Nutshell? CRM system easy to use - was able to get my team up and running easily. What do you dislike about Nutshell? Nothing really to not like - anytime we have had an issue we call and we actually get a live person . What problems is Nutshell solving and how is that benefiting you? Client tracking - job tracking. project planning.

"Nuts for Nutshell"

What do you like best about Nutshell? They have great customer service and follow through. What do you dislike about Nutshell? The fact that you have to re-enter a lead each time a sale is made. What problems is Nutshell solving and how is that benefiting you? Marketing campaigns

"VALUE AT ITS BEST"

What do you like best about Nutshell? The friendly support. They are a customer service-based company, not a sales company. No " Do you want fries with that?" here. What do you dislike about Nutshell? Nutshell kinda stops where we want to start. With some meddling, I think we can make it work for what we need. What problems is Nutshell solving and how is that benefiting you? Keeping track of communication with customers and between management. It's been so nice having the phone ring and ...

"Love Nutshell - using it for over 10 years"

What do you like best about Nutshell? An easy way to keep complex customer data organized. I like that new features are constantly being developed. Intuitive to use. What do you dislike about Nutshell? Not as many integrations. Can't think of any other downsides What problems is Nutshell solving and how is that benefiting you? Keeping lots of customer data organized. We love the workflow options. We have multiple team members using it, which helps keep the team on track with goals.

"Nutshell: A powerful CRM for growing businessess"

What do you like best about Nutshell? Nutshell has become the backbone for our social media marketing agency. It allows for tracking of our leads and new sales; our clients and their communications, tasks, scheduled meetings, and communication logs; our monthly project management for each client; and helps to compile reports on the growth of our agency. What do you dislike about Nutshell? Even when using fields such as CURRENCY, Nutshell does not offer the ability for spreadsheets to ...