Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Good place to store info but sometimes getting help is challenging"

What do you like best about Nutshell? Greate one stop shop. Has the ability to manage multiple customers and you can do all your emailing and calling directly from the website. What do you dislike about Nutshell? Getting someone on the phone who can explain the answers to our questions. The inability to customize certain parts of the CRM. We came from a smaller CRM and had direct access to their team which allowed us to help grow the workability of their CRM. Nutshell is much larger and ...

"Nutshell is the best value tool for business development"

What do you like best about Nutshell? Nutshell is very easy to use, has lots of tools and is inexpensive. What do you dislike about Nutshell? Occasional downtime and updates to the system can cause an interruption. What problems is Nutshell solving and how is that benefiting you? Nutshell allows me to track the sales cycle for onboarding new clients.

"Nutshell is a great platform and backs it up with terrific customer service."

What do you like best about Nutshell? How responsive they are. It is very easy to get in touch, and they are friendly, knowledgeable, and and prompt. What do you dislike about Nutshell? Better use of space on the profile pages. Wish I could see more of the interaction history without having to scroll down so much. What problems is Nutshell solving and how is that benefiting you? Making it easy to contact and track our sales prospects. It is saving a lot of time both calling and emailing ...

"It gets the basics right, and has powerful email automations, workflows & phone apps."

What do you like best about Nutshell? The interface is less intimidating for non-sales types than SalesForce or HubSpot. Entering and cross-referencing contact points on individuals and companies is seamless and easy. Good G-Suite integration. What do you dislike about Nutshell? Limited ability to create structures outside of the formatted silos of 'people and companies'. Mapping features are buggy, driven by auto-formatting addresses that are often inaccurate. What problems is Nutshell ...

"Great looking Dashboard and very user friendly"

What do you like best about Nutshell? As a sales person I absolutely love being able to see comparative stats so that I can continually compete against myself What do you dislike about Nutshell? API ability for our process software - Currently we are not able to link the two together What problems is Nutshell solving and how is that benefiting you? I have a hard time paying attention to instructions so I tend to skip tutorials, however everytime I have run into an issue, the support team at ...

"A great product for any size business"

What do you like best about Nutshell? As a small business, pricing is crucial to us. Nutshell's pricing for what the product gives us is absolutely amazing. We have access to so many more CRM features that we never thought we'd be able to utilize without breaking the bank. What do you dislike about Nutshell? No dislikes. We were nervous to switch CRMs simply because of the horrible process of actually switching and learning a new product, however I can't consider this a dislike for Nutshell ...

"A Useful Tool for Staying Organized"

What do you like best about Nutshell? Our organization uses Nutshell to organize our databases and connect with partners and stakeholders. We appreciate the CRM's flexibility, as it offers a wide range of features that can be customized to meet our specific needs. Although Nutshell is primarily designed as a sales CRM, we have found it to be useful for any type of business. Additionally, Nutshell has a reliable customer service and support team, and scheduling a meeting with them for ...

"Great Value, clear to use"

What do you like best about Nutshell? Clear to use, with beautiful layouts for the pipelines. Easy to control users and targets + excellent connectivity with e-mail platforms to record client interactions What do you dislike about Nutshell? Some basic features like target setting requires higher fees What problems is Nutshell solving and how is that benefiting you? Very effective means of recording multiple conversations with the clients, considering all stakeholders at both ends of the ...

"The ease of use is great!"

What do you like best about Nutshell? I like that it's incredibly easy to use, compared to other CRM's I've used before. Tools are easy to find, navigation is seamless and there's basically nothing there that adds clut to the experience. What do you dislike about Nutshell? I think Nutshell has a good opportunity to improve the way analytics are shown for marketing tools. There is basic analytics to emails sent, but exporting this information is lacking, so further analysis can be made. What ...

"Best CRM there is, easy to set up the way you want it to work for your business."

What do you like best about Nutshell? Great support, you can talk to a human if you have an issue. not just chat or email. What do you dislike about Nutshell? I haven't found anything that I do not like at this time. What problems is Nutshell solving and how is that benefiting you? Helps me track my leads in the sales process from start to finish.