Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Solid CRM that has everything you need to manage clients"

What do you like best about Nutshell? Simplicity of using it and how easy it it to find things needed. It's very customizable What do you dislike about Nutshell? Some features have been removed - like click to call - and that there are still some things we have to do manually and cannot automate with placeholders in emails.. costs us lots of time. What problems is Nutshell solving and how is that benefiting you? Keeping track of who we've reached out to and where the conversation stands. ...

"Does what I need and a lot more"

What do you like best about Nutshell? Very responsive tech support made the set up easy, and if I have a question, they're right there. Integrations work very well - everything is very smooth and easy to use. What do you dislike about Nutshell? Not much to dislike about it - everything is very customizable, so I see what I need to see, and it keeps my cadences on track. I really wish I could schedule an email through Nutshell. The sequences are fine, but I really like the ability to ...

"Very User Friendly, Missing some features I would have liked"

What do you like best about Nutshell? I love the user interface of Nutshell and the email sequences as well as the blasts feature. It is very easy to stay organized using Nutshell. The tasks bar is really handy. What do you dislike about Nutshell? I would have liked a feature to embed media instead of having to link it in outbound emails. What problems is Nutshell solving and how is that benefiting you? Mostly used as a CRM. It has an easy to use interface and email marketing feature. It ...

"A good tool to keep track of providers, meetings and things happening"

What do you like best about Nutshell? Keeping track of providers, easy layout and quick understanding. Also the more or less new email feature is great. What do you dislike about Nutshell? The search bar on the PC is tiny and a bit unhandy. Also the layout concerning leads is not ideal. What problems is Nutshell solving and how is that benefiting you? No need to track relationships with providers, emails, phone calls etc. anywhere else, as you can put everything in their corresponding ...

"VP of Client Success"

What do you like best about Nutshell? Keeps everything very organized and I am able to set reminders to follow up with clients. What do you dislike about Nutshell? nothing stands out as an issue, being able to set more precise reminders in bulk would be helpful What problems is Nutshell solving and how is that benefiting you? Makes it easy to see my productivity in real time.

"It's fine, but buggy"

What do you like best about Nutshell? I use it on behalf of my company, and it was the CRM software they used before I got there. It looks and seems intuitive, and the design makes sense, though I often find I'm asked to do things by my supervisors that it is not capable of doing. What do you dislike about Nutshell? I find it incredibly buggy and difficult at times. For instance, we have a detailed tagging system I am tasked with maintaining, but tags will occasionally just come off ...

"A great business CRM platform"

What do you like best about Nutshell? Ease of adding contacts and setting up follow up emails. What do you dislike about Nutshell? Need "guide" videos explaining the different sections of Nutshell, i.e. emails What problems is Nutshell solving and how is that benefiting you? Keeping contacts organized and letting me know about email opens and clicks.

"Nutshell Review"

What do you like best about Nutshell? Nutshell is super user friendly and allows our team to full visibility on our territories and organize it how we see fit. What do you dislike about Nutshell? I would like to see more capabilities with the phone. Notfications pop up on the app when someone makes a comment or you add something to a territory. What problems is Nutshell solving and how is that benefiting you? Organization and transparency. I have a territory of 75 companies and nutshell ...

"The best things in life are easy to use"

What do you like best about Nutshell? See the title of the review. Nutshell is easy to use which means I use it all the time What do you dislike about Nutshell? I think the process of adding contacts could be easier. What problems is Nutshell solving and how is that benefiting you? I am a consultant / sales professional for several different businesses in different fields. I have too many people to keep track of and too many conversations to remember. Nutshell makes it simple for me to add ...

"Nutshell review"

What do you like best about Nutshell? Nutshell helps the small business to grow and handle critical challenges of sales. Helps B2B organisations work together to win more profits. Easier to set up and meet the target. What do you dislike about Nutshell? Nothing can be dislike about nutshell as it is operate by many companies. It provides many more sale in less time that is what any company need it is more usable software. What problems is Nutshell solving and how is that benefiting you? It ...