Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Great CRM with many customisable features"

What do you like best about Nutshell? The speed that the team take on board feedback and implement new features. What do you dislike about Nutshell? I live in a different timezone to Nutshell and the help team don't come on line until late in the day. What problems is Nutshell solving and how is that benefiting you? A clean way to keep all the relevant information in one place. The ability to run reports on the data and customise most aspects makes for an easy to use product.

"Great easy to use CRM for small businesses and small teams"

What do you like best about Nutshell? I like that it is really easy to use and enter data. It is also able to sync up with your email to easily track the history of all contact points with a lead. Also nutshell is very affordable which is great for smaller teams with a tight budget. What do you dislike about Nutshell? Sometimes it can be a little hard to search for people in the system and it can be easy to create duplicates. But nutshell does do a good job of flagging possible duplicate ...

"Easy to use, powerful and intuitive, more economical"

What do you like best about Nutshell? The interface, features and functions are much more intuitive than a certain big-name competitor. Small businesses like ours have neither the budget nor the time to understand how to use overly complicated CRM databases. What do you dislike about Nutshell? On a few occasions, the thing I want to do is not possible. This is rare occurance, and in almost all cases the alternate solution offered by Nutshell is sufficient for my needs. What problems is ...

"I'm not very computer savvy, but nutshell is user friendly"

What do you like best about Nutshell? Being able to track customers frequency and having reports that can show you those catering customers that haven't contacted us in a while really helps us know who we need to reach out to. There are so many things, nutshell as a whole is great. Being able to see if a customer opened our email is a big plus! What do you dislike about Nutshell? I can say that there hasnt been anything that's made me dislike nutshell. What problems is Nutshell solving and ...

"A simple solution for small businesses."

What do you like best about Nutshell? The simplicity. How easy is it to manage and filter info. I like that is easy to check the lead history and analyze processes. What do you dislike about Nutshell? There are not a lot of companies using it so it lacks integration with other tools. Maybe some integrations with Teams, slack and other management tools would be nice. What problems is Nutshell solving and how is that benefiting you? It is easy to manage a team and check on their activity ...

"Very user friendly, some typically optional features are included."

What do you like best about Nutshell? That the team finds it easy to use, hence integration and engagement has been seamless. That I enjoy the comprehensive ability to customize fields in a matter of minutes as well as load our relative data. What do you dislike about Nutshell? Graphics ans reports area could be improved. What problems is Nutshell solving and how is that benefiting you? Ability to see all opportunities on the radar. To utilize Nutshell as core centric to our sales meetings ...

"Easy Starter CRM"

What do you like best about Nutshell? Easy to use. Inpute and display are intuitive. Can manage customers, update with a breeze What do you dislike about Nutshell? Does not merge duplicates easily. Address input can sometimes clitch with zip code. What problems is Nutshell solving and how is that benefiting you? Emailing and updating clients has become easier. Can follow up with leads that are hot. Emailing clients and calling from the crm are way cool.

"Gets the job done efficiently"

What do you like best about Nutshell? The customization, the dashboards, extensive reporting is good What do you dislike about Nutshell? Duplicate not great, need more integrations, import is tricky What problems is Nutshell solving and how is that benefiting you? CRM management and sales tracking

"Great CRM for small organizations"

What do you like best about Nutshell? Easy to navigate, easy to import/export contacts, pipelines are helpful What do you dislike about Nutshell? Not many integration options, limited capability of form creation, still in early stages so new features (though anticipated) have not yet been released. What problems is Nutshell solving and how is that benefiting you? Part of the role of our organization is to connect people within our community to one another. As a growing organization, ...

"A long overdue switch to Nutshell"

What do you like best about Nutshell? It's so much more user friendly than the complicated (and expensive) CRM we used to use! We barely used our old CRM because it was so clunky, and we have team members in Nutshell all the time. It's easy to communicate across teams, look up information, and see where we're at. What do you dislike about Nutshell? We had some issues with data not transferring over from our old CRM. I think some of this was due to user error, but it's been a bit tedious to ...