Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Great Customer Service"

What do you like best about Nutshell? Customer services is amazing, great to work with. What do you dislike about Nutshell? Our company doesnt use it as much as we should, I think followup to companies that are underuzalizing it would be great. What problems is Nutshell solving and how is that benefiting you? Not alot right now, as we are underutilizing it

"Nutshell Review"

What do you like best about Nutshell? It's simple, and easy to use. I like that everything is where I need it to be. Also the tagging system, with the different hiearchies (leads, companies, people) is also very useful to organize contacts. Lastly, I like the Leads Board and all the filterable options that come with it. Although I wasn't in my current role for the implementation, I have heard from my colleagues that it was an easy process. Customer support has also been very helpful, they ...

"Easy to use and integration is fairly intuitive"

What do you like best about Nutshell? I love the way it integrates and helps me remember the items that are pressing. I use it to input data about 3 times a week just to get the ease of the reminders. The software is intuitive and the implementation into my environment had almost nonexistent set up for me. The Customer support team is always willing to help with any problems i have too. I also thinks it has a good host of features. What do you dislike about Nutshell? The downsides are the ...

"Great product, but could be geared more towards maintaining clients"

What do you like best about Nutshell? I like all of the automated features that are available What do you dislike about Nutshell? Not very easy for maintaining current customers, just selling new ones What problems is Nutshell solving and how is that benefiting you? Helps keep all of the information on our clients in one place, so anyone can take a look and see where that account is at

"Nutty for Nutshell!"

What do you like best about Nutshell? As a marketer, data is everything! Our team has absolutely loved how easy it is to segment, filter, and analyze our sales data in a user-friendly way. I appreciate that Nutshell is staying up-to-date by adding in a client email campaign feature, too. What do you dislike about Nutshell? Hm. There are a few hard-coded areas that we would like to see more flexibility in. An example could be around the "Leads" area. What problems is Nutshell solving and how ...

"User-friendly and cost effective!"

What do you like best about Nutshell? My favorite feature in Nutshell is tracking customer communication and activities - I can see exactly when I sent samples, what our last communication was, and who is leading the account. For communication and activity tracking, as well as people tied to each account, it's very easy to use and see progress. It was also pretty simple to setup, and customer support has been phenomenal. What do you dislike about Nutshell? The leads tracker - I'm in CPG ...

"Nutshell = perfect CRM, pipeline management and email marketing platform for very small businesses"

What do you like best about Nutshell? Nutshell doesn't have all the bells and whistles of Hubspot or Salesloft, and that's the point. It is a straightforward pipeline management/ CRM that can replace most of your average VSB owner's convoluted stack, for a low price. Their customer service is quick and helpful. Having worked on much larger SaaS teams, in fact, I can confidently say that few effectively use tools outside of what Nutshell offers. Integrations with Slack, PandaDoc, and Google ...

"Easiest and friendliest CRM on the market."

What do you like best about Nutshell? Ease of access, quick to learn, and great to stay up to date on prospective clients. What do you dislike about Nutshell? For my role at the organization I am at, I do not have many qualms about Nutshell. Perhaps the lack of information that we can upload for each account. What problems is Nutshell solving and how is that benefiting you? It helps keep me informed which accounts I have reached out to recently, which accounts I need to follow up with, and ...

"CRM with a friendly enviroment"

What do you like best about Nutshell? Nutshell is a very useful tool for managing customers and communication into organization, it makes an easy connection between prospects, companies and projects, also is very useful with communication and follow up on projects. What do you dislike about Nutshell? As I have worked wth other CRM systems, Nutshell is fully complete however I think project follow-up is one subject that can be improved, using a project step changing like the sales ...

"Backbone of our Sales, Account Management and Customer Sucess"

What do you like best about Nutshell? I've used Nutshell for 8 years for sales, account management and customer support. Nutshell is simple and intuitive at first glance but also packs a ton of features that just make sense. We're a small team and we've developed entire business processes around the nutshell pipeline, automations, and workflow. Implementation was a breeze and the third party integrations are a lifesaver. The email sequence is something we use every single day - very few ...