NordVPN Reviews in November 2026: User Ratings, Pros & Cons

Great service and even better customer support :)

Extremely satisfied with the service. Clean, modern and straight-forward. I did have problems understanding how to set up a dedicated IP subscription, but their customer support was lightning fast and very helpful, a stunningly professional experience.Special commendation to Alfie from billing for giving me such a great customer experience with Nord :)

Give Abbey a raise!

Abbey was really nice, straight to the point and very kind. Kept it professional despite me being stupid haha. Anyways give her a raise yeah? Definitely works for it!

Great Tech Service from NordVPN Team!

Bradley was knowledgeable with the problem I was having and quickly found a solution to the problem.He also was great with checking my settings too. I didn't have to spend too much time with fixing the problem as it was done very fast!Thank you!

thank you for professional and fast…

thank you for professional and fast service

Average VPN

Average VPN, good for privacy bad for geo restricted content. 5/10

Double billed me, refused refund

I noticed a discrepency on my bill - I upgraded from a monthly to a yearly subscription as part of a promotion they were running, but they kept billing me for two months after that. They are now refusing the refund, and their CS agents just quote their refund policy every time I try and explain. Fine on the policy, but it doesn't apply to money erronously taken. They are now claiming that I had two plans at once (what a load of BS!) - you'd think upgrading would cancel the old ...

NordVPN are rubbish!!

I signed up to NordVPN today, was told a link would be sent to my email address to activate my account which I never received, which means I couldn't log in. I managed to log in by clicking on forgot password (took 3 goes before I actually received a link to reset the password) only to be told that my subscription as expired!! It seems I do not have a subscription even though I clicked on direct debit and did every thing I needed to sign up, also I've been charged more than I expected ...

Terrible service and wont give refunds!

Terrible service and wont give refunds!Bought this for my daughter to use when she travels, called them up to ask how good it is etc and they gave me al the sales chat....two months in and my daughter just can't use it without it being detected and constantly interrupting her programmes so she gave up. I had a 'live chat' with Sandra who was as helpful as she could be but instead directly addressing my request to cancel she kept asking me questions. Eventually go to cancelling it for me but ...

Signed up for 3 years and was initially…

Signed up for 3 years and was initially very impressed. But, their constant nag screen urging me to change my password is very, very irritating. They should provide the option to turn this off, it is a complete distraction.If I hadn't already signed up for 3 years I would have removed and signed up with someone else.They may think they are being clever, but they are not, they are alienating their customers. Sort it out.

Worth it!

Very good service with a friendly and helpful customer service!