NordVPN Reviews in October 2026: User Ratings, Pros & Cons

i was speaking to Tommy who was…

i was speaking to Tommy who was brilliant in his help and service absolutely done everything i needed would be helpful if everyone was like him.

NordVPN great product fantastic customer service

I signed up to NordVPN a few years ago. I travel a lot and I like keeping in touch with my French series and programs. NordVPN allows me to do that. It also allows me to use it to work safely when I don't use my own internet connection. It works like clockwork. I had an issue recently because I think I didn't install properly on my new desktop. Customer service was awesome (thank you Kristal). Super clear , efficient, they wait for you to do what they recommend and see if it works. Can't ...

Fast and great.

Fast and great.

I wasn't able to get a connection and I…

I wasn't able to get a connection and I panicked a bit. Dwayne was a big help, waited for me to take all the steps for a solution.I'm not fluent in English, but we managed ;-) And now I'm connected.

Buyng 2 years just because an excellent Customer Service experience!

I had a great Customer Service experience chatting with Demian, quick, accurate and solved my need for information. I am very pleased on having the possibility to interact with a human if the bot cannot answer my questions and not have to wait for next day support. I am convinced by the service, I am buying the 2 year subscription. Thanks Demian!

Great but needs practice.

Great but needs practice.

Thanks to NordVPN advisor Benecroft!

I had lots of trouble getting VPN set up but I'm sure glad I chose NORD, largely b/c of the expertise of their Chat advisors, all of whom have been terrific. But one--BENECROFT--stands out, for his patience, his knowledge, and most of all his creative ability to think "outside the box". He delved into a particular roadblock I'd been having and proposed an elegantly simple solution, which solved my issue. Much appreciated, Benecroft!

SOOOOO good

Dwayne is very patient, answering professionally and quicklyThank you so much

Nord VPN did very well last winter but…

Nord VPN did very well last winter but is a real mess this winter. I can’t have my French programs from Canada.

Appalling so far

Appalling so far. Have raised a support ticket and am just getting the run around. 4 separate, so called 'customer success agents' expecting me to remove or disable AVG as it apparently upsets their software, turn off their Cybersec feature for ad blocker and malicious sites and even try Firefox instead of Chrome. I've suggested they actually try an analytical approach and try to re-create the issue I have instead of the fishing expedition they seem determined to follow. They completely ...