9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 911-920 out of 1253
TY
Tierry Yuki
12/06/21
I was having problems with the Autofill…
I was having problems with the Autofill and tried the NordPass Live Chat and it went pretty well! The staff was kind and casual which made everything easier to understand. I sincerely recommend it!
GJ
Gail J White
12/05/21
Benjamin was a great help to me in resetting my password.
Benjamin was a great help to me in resetting my password. It was late at night and he was quick and very professional. Thanks again Benjamin,Gail
A
Anonymous
12/05/21
Great help
Benjamin really helped me and made the process a lot easier. Thank you Benjamin.
J
John
12/04/21
The sky is falling, but Benjamin listened.
Yeah, so I've been a customer for awhile. I'm into my 4th year I guess. And I use fingerprint to log into my phone.I cut my finger.Intelligently, I only had a single fingerprint setup.And now I can't log in.I got on tech support chat with Benjamin. At first I thought he was blowing me off sending me links to reset my account. But I asked him to listen and he did.The first thing is that he explained there is a difference between master password and nordvpn password.The second thing he did ...
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EE
Emily Estenson
12/03/21
Forgot Master Password and didn't have Recovery Code
Customer service was great! I had just set up my account and messed something up with my master password. I hadn't had the opportunity to set up a recovery code so I was panicking that I just spent all this money and now I can't even access it. I popped into chat and Benjamin helped me reset my account really quickly and answered all of my questions! I greatly appreciate his help today!
VV
Vlad Von Carstein
12/03/21
Great customer servicer
Great customer servicerI accidentally bought the wrong thing and they were quick to help me with it. I have not seen a lot of companies who are that happy to help.
JP
Josh Parmentier
12/03/21
Customer service chat is great
Customer service chat is quick, responsive and helpful
C
customer
12/01/21
Great service
Great service. Quick. Nice guy, Christopher, was very helpful
K
kathydb
12/01/21
Subscribed by mistake
I was trying to subscribe to Nordvpn but accidentally took the bundle with Nordpass with it. So I requested a refund for Nordpass but they couldn't cause it was a bundle. So they cancelled/refunded my payment (in 5-10 days) so I can re-subscribe to Nordvpn only, again. And then they gave me a free 3-month subscription to Nordpass premium so I can try it. I think that's a good way to let people try the service and help a customer out. Cheers!
SM
Sam McCallum
12/01/21
I had an issue where I had lost my…
I had an issue where I had lost my master key and password. Nathan from the support team quickly and professionally resolved my issue. I would definitely recommend this product.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].