9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 711-720 out of 1253
C
C.Kuru
03/15/22
Live support is extremeley responsive
Live support is extremely responsive. Thanks Sophie for her helps and kindness!
D
Diana
03/15/22
Logging into NordPass…
NordPass and in particular Grant were very helpful in resolving a technical issue of logging in to NordPass. I was able to chat with Grant immediately and it took a short time to resolve the issue.
G
GP
03/15/22
I am new in the NordVPN Environment
I am new in the NordVPN Environment. I made some errors with my setup. Denzel and Andrew had the patience and the knowledge to provide me with instructions to reset everything. They never made me feel under pressure, and they offered me the time to read and follow the instructions.
D
David
03/14/22
Problem solved quickly
Problem solved quickly . Jonathan was very helpful and able to solve my problem on first contact. Thanks
CB
Chris Birkett
03/14/22
Great experience.
I was having a settings problem with Nordpass. Started a chat with Jonathan. He was attentive, competent, and patient. I had to reinstall snap to get the Nordpass installation done, and managed to crash the system in the process. All is good.
OS
Oscar Sanders
03/13/22
Fast and Efficient
I accidentally purchased the wrong subscription. Jonathan was fast and efficient at getting my refund so I could purchase the correct one!
P
Pamela
03/13/22
Jonathan Great service thanks !
Date of experience: March 14, 2022
SP
Steven Paredes
03/13/22
Contacted support.
Contacted support.. Aubrey helped and I was able to get access as soon as I was authenticated.. super helpful.
RO
Rosalie Osito
03/11/22
Jonathan helped me well
Jonathan helped me well, quick and kind. Thank you!
EC
Eugene Costello
03/10/22
Gold-standard customer service!
Gold-standard customer service! I had a problem with the version of NordPass I was using but my Mac refused to open the one I downloaded from the internet. Despite it being 4am her time, Sophie at NordPass patiently walked me through everything i needed to do, with links to the Apple site where needed. It took half an hour but she remained patient and cheerful! A great company...
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].