9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 631-640 out of 1253
IB
Ivan Badmaev
04/19/22
Just Wow
Wow, the experience was delightful. I was hesitating to contact the support because I know how long and time-consuming it would be. But decided to try, and was amazed at the speed at which we've resolved the problem. Benjamin from the support team is the best!
IB
Ivan Badmaev
04/19/22
Just Wow
Wow, the experience was delightful. I was hesitating to contact the support because I know how long and time-consuming it would be. But decided to try, and was amazed at the speed at which we've resolved the problem. Benjamin from the support team is the best!
SN
Sohail Nadimi
04/18/22
Quick and Correct Response
Quick and Correct Response Thanks to Benjamin, with a super quick response to my question. I think I have resolved my issue. My problem was that every few minutes I had to keep logging into NordPass. Of course, I was lazy to snoop around and check the settings, but a quick Chat with NordPass (Benjamin) and he send me the correct article that pointed me to the solution right away. Thank you , this was a great response Keep up the good work
L
Lysa
04/18/22
Denzel was amazing!
Denzel was amazing! He was attentive and patient and walked me through my issues to a positive resolution. He was very professional and encouraging. If there's an Employee of the Week/Month, Denzel has my vote!
SN
Sohail Nadimi
04/18/22
Quick and Correct Response
Quick and Correct Response Thanks to Benjamin, with a super quick response to my question. I think I have resolved my issue. My problem was that every few minutes I had to keep logging into NordPass. Of course, I was lazy to snoop around and check the settings, but a quick Chat with NordPass (Benjamin) and he send me the correct article that pointed me to the solution right away. Thank you , this was a great response Keep up the good work
E
Eric
04/18/22
I was having trouble getting into my…
I was having trouble getting into my account after resetting my Master Password. Benjamin did a terrific job not only putting up with my rising level of frustration, he patiently helped me reset the account completely and stood by readily to help further as needed. Which I did, multiple times. He was prompt, kind, and courteous even when I wasn't! NordPass is a great password manager and the fact that it's such a pain to recover the account ought to speak well of its security, oddly enough. ...
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E
Eric
04/18/22
I was having trouble getting into my…
I was having trouble getting into my account after resetting my Master Password. Benjamin did a terrific job not only putting up with my rising level of frustration, he patiently helped me reset the account completely and stood by readily to help further as needed. Which I did, multiple times. He was prompt, kind, and courteous even when I wasn't! NordPass is a great password manager and the fact that it's such a pain to recover the account ought to speak well of its security, oddly enough. ...
Read more
L
Lysa
04/18/22
Denzel was amazing!
Denzel was amazing! He was attentive and patient and walked me through my issues to a positive resolution. He was very professional and encouraging. If there's an Employee of the Week/Month, Denzel has my vote!
B
B_Random
04/17/22
Authenticator App Not Sending Push Notifications
I was having issues with the authenticator app not working. Used the chat feature on the website, and immediately got a response from Denzel. Let me tell you... Denzel is the man. Quick to respond, understanding, pacient, and all around a pioneer for the customer. I hope he is able to receive some koodos, and is able to enjoy his hip hop hoppity day of Easter!
B
B_Random
04/17/22
Authenticator App Not Sending Push Notifications
I was having issues with the authenticator app not working. Used the chat feature on the website, and immediately got a response from Denzel. Let me tell you... Denzel is the man. Quick to respond, understanding, pacient, and all around a pioneer for the customer. I hope he is able to receive some koodos, and is able to enjoy his hip hop hoppity day of Easter!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].