9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
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NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 451-460 out of 1203
PP
Print! Paint! Game! Publishing
06/29/22
Always stellar support and service
Except for the new feature requesting to login to the VPN for it to work (which sort of defeats the purpose of having a VPN) - the variety of server locations, the speed and the peace of mind of the VPN and Pass are second to none. Always recommend NordVPN to anyone. Hopefully someone at Nord will figure out someday that logging into the app to use it is........moronic. But other than that - 5 stars all the way.
A
Aris
06/29/22
Great agent bad product experience
Sophie was an exceptional agent, very fast and understanding my issue was solved in seconds. But I don't like to pay for premium things and have to contact support to have them activated. If you made your payment module to work fine you should also do that with the whole app.
SB
Sun Bh
06/26/22
The help was instant and useful
The help was instant and useful. Someone named Sophie assisted me. I had to reset my account and the job was done in seconds.
CM
Computer Man
06/26/22
I was professionally assisted by…
I was professionally assisted by "Andrew" on 19 June 2022 pertaining to a problem with my NordPass account. I was extremely impressed with his knowledge, understanding and patience in helping me with the situation. Not only was he able to correct the problem he took the time to "walk"been me through the process step by step. Andrew and people like him are the reason why I will continue to recommend your product(s) to my friends and colleagues. Excellent job, keep up the good work.
W
WJHopper
06/26/22
Customer service.
Have been a NordVPN user for some time now. Decided to try NordPass. Seemed I was already a subscriber to this service and hadn't realised. As such I did not have the required log in information. I opened a live chat and was instantly taken care of by their representative, (Grant) who solved my issues within a matter of minutes, and I must say as painlessly as I could have hoped for. As for the service NordPass, I've yet to fully access it yet and as such can't fully give an opinion. I've ...
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S
Shara
06/25/22
Customer Support
Benjamin was great, knowledgeable and nice, in helping me in all the steps of setting up the app on my devices.
C
Customer
06/24/22
Benjamin
Benjamin - was very quick and helpful to solve my issue today Rob
C
Ciarán
06/24/22
Excellent and very clear assistance…
Excellent and very clear assistance from Benjamin very quick responses and able to fix my issue thank you
J
James
06/23/22
Very impressed with NordPass customer…
Very impressed with NordPass customer service. I had a problem with my account and spoke to Benjamin via the online chat who sorted the problem instantly. *****
D
Damien
06/23/22
With the help of Benjamin
With the help of Benjamin, it was really ultra-fast ! Great experience ! Thanks
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].