9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 391-400 out of 1203
T
tokelvin
07/23/22
Subscription NordPass
I subscription NordPass feel not good for my using, They have a 30 day money back, then asking for refund, Their CS Kurt done well give me a fast and coveniet service
A
Adam
07/23/22
Cheers Kurt!
I had a query on my purchase for NordPass so jumped on a live chat. Really quick and easy service - sorted within seconds. Cheers to @Kurt for the help!
GB
Grace Baughan
07/23/22
I had a problem with my account (my own…
I had a problem with my account (my own error) I contacted the live chat and I spoke to someone called Sophie instantly. She was very helpful and solved my problem immediately with no hassle! Great service thank you!
MS
Mackenzie Speirs
07/22/22
Can't complain. Good service and engineers.
Needed my account reset, spoke to Christopher who got everything done quick and easy - can't complain. Good service and engineers.
SA
Sidney Arwood
07/22/22
Jonathan was very helpful
Jonathan was very helpful. Even though my Master Password could not be reset I remembered to ask about a cap. Jonathan gladly told me there was no cap so I could try passwords to my hearts content and within probably 5 mins of trying 20+ ideas I finally got in. Very Happy Customer!
SP
shrey patel
07/22/22
Great Service
I have used the service for a while now...maybe a year constantly and all i can say is great work here, support it pretty good, Jonathan (Nordpass agent) helped me a lot...Kept it up..
LS
Luther Smith
07/21/22
Access recovery
I had a very tough time trying to gain access to my account. Jonathan was very helpful and was able to assist me in gaining access. The Nord team are very sympathetic and helpful.
P
purplesector
07/21/22
Updating subscription plan in the app
I had an issue with reflecting my purchased subscription plan in the NordVPN apps and when chatting with their support specialist Kurt, they were exceptionally knowledgable and quick to resolve the issue—within two minutes! They did this with real care and speed, it was beyond my expectations. Thank you, Kurt!
K
Kamal
07/21/22
I have been using NordVPN since 2017…
I have been using NordVPN since 2017 and recently tried the free trial of NordPass. I contacted their customer service via the chat and it was very efficient. Took less than 2 minutes to resolve my issue. The gentleman that helped me was Jonathan.
SB
Sue B
07/20/22
Problems solved with Chat
I used the Chat to ask a couple of questions. And Jonathan was able to solve my problems quickly and without a lot of chit chat. He got to the point and now I'm Nordpass problem free! Great App and great customer service!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].