9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 331-340 out of 1203
J
JP
10/03/22
Happy long term customer
Been with them for 2 years without any issue. Had some troubles renewing, spoke to an actual human (Garry) at customer service and 3 minutes later it was all sorted. Cant recommend them enough
DD
D Dionepsoc
09/29/22
Chat with Jonathan
Chat with Jonathan, the quickest chatter I've ever had. He was able to address my problem and offer solutions.
DP
David Pettersson
09/28/22
Evan and Gary is gold star in custumer service
Evan and Gary is gold star in custumer service, Period. Evan was patient and super nice about my stupid questions, and my problems about my payment that dint work, and he even gave me tips on changing modes on my browser, and when i (by my own misstake) closed my firefox, and opened chrome, i lost my connetion,, so i started new chat,, and i was derected too him again,,, and we tried to work out my problems, and then i again closed my browser,by mistake,, and i lost evan :( ,,, newchat, ...
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CR
Chandu R
09/27/22
Garry was really professional and…
Garry was really professional and understanding on the issue I was facing on the Nord website with the subscription message. I renewed the NordVPN subscription for another 2 years. However, the website still showed the message that my subscription was going to end soon and to renew. I was getting nervous and frustrated as my expiration year showed 2024 yet the website kept stating I had to renew. Garry took his time and assisted with removing the message from my profile. Thank you again ...
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B
Bob
09/25/22
Technical Difficulties
While not the most convenient purchasing experience Garry was very helpful and we managed to get things going after a solid 20-30 min. I'd recommend checking browser compatibility to latest updates something must be triggering something.
B
Ben
09/22/22
Next level customer service
I needed help recovering a generated password that I failed to save in the NordPass app (completely my mistake). I reached out days later using their chat on nordpass.com. Kurt helped me out, giving me information that enabled me to retrieve the generated password! Sadly, I had left the chat, so I then talked to Jonathan to deliver the good news. Great customer service and a joy to talk to the both of them. Cannot recommend NordPass enough.
AO
Abdullah Omar
09/20/22
greate
it was a great app and it works perfect even for the free plan...
L
Lau
09/19/22
I had a problem with the master…
I had a problem with the master password and I contacted the customer service, via chat, trough its website. Benjamin attended me quickly and solved the incident for me. Good service
K
Ken
09/18/22
I couldn't make payment for Nordpass…
I couldn't make payment for Nordpass Premium. Ada was very impatient and spent time helping me, making sure my problems were solved. That's why I love about Nordvpn. Customer service is excellent!
RW
Rich Wright
09/15/22
Benjamin really saved the day…
Benjamin really saved the day with a quick reset email solution after I forgot my login details. Nice to use NordPass to fully secure my passwords.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].