9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 281-290 out of 1203
SG
Sacha Gertsik
02/02/23
Kurt was very helpful and patient.
Date of experience: February 03, 2023
AP
Adi P
02/01/23
Great security and fast and excellent support !
Many applications do the same thing, more or less. At NordPass I discovered a functional and secure application, but most of all I was impressed with the chat support. Kurt, thanks for the super fast and quality support !
C
Cindy
01/29/23
Import trouble!
I was having trouble getting my imported passwords to upload and Kurt was wonderful in helping me. I had edited my import and had to go back and use the original export from my previous password manager. Thank you so much Kurt.
F
Fin
01/29/23
The customer care response from…
The customer care response from NordPass is amazing, especially Kingsley today. Other companies could take a leaf out of their book on how to look after customers.
PZ
Paul Zabala
01/29/23
Changing from NordPass Premium to Family
Support was quick to respond and provided an answer to my initial inquiry. With their assistance I was able to change from NordPass Premium to Family so I can add family members to the account with minimal hassle.
JC
john currie
01/28/23
I had an instant reply in the chat from…
I had an instant reply in the chat from Kingsley who understood the issue immediately and replied with concise advice. Many Thanks to the support team. jc
G
Greg
01/25/23
Wrong subscription purchased
I ended up with the wrong subscription. Kurt quickly helped identify the problem, canceled the incorrect subscription While I sorted out my new subscription. All online and in minutes. Thank you
A
Antoine
01/23/23
EDIT - No problem after all - 5 stars / Would be perfect if a big flaw was not making the use painful
Thanks for the support. Problem was mine, not NordPass. Définitely a 5 stars solution. --- Almost perfect, but A BIG FLAW is making the use painful : for the 1st connection, or after a long period not using the extension (eg a night sleep), you need to connect to your Nord Account BEFORE entering your master password to connect to your password vault...???!!! What a shame when your Nord Account password is complex, and save in the vault...Where it should be. So, NO, as all the classic ...
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GC
George Cairns
01/18/23
Being new to NordPass I had to use the…
Being new to NordPass I had to use the chat service when trying to change a password. The response from NordPass was instant, informative and helpful. By way of comparison, try chatting to Microsoft support!!!!!!!
M
Monty
01/10/23
Very happy with Nathan's Customer Support
Nathan was very responsive and quickly resolved my issue with precise troubleshooting. I am very happy with his support and will tell others NordPass provide 5-star Customer Service.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].