9.3
Spot Score
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Starts from $2.49/Month, also offers free forever plan
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 101-110 out of 1203
J
Jagrat
04/29/24
Quick support and resolution
Quick support and resolution. Arthur helped solve my issue.
J
Jagrat
04/29/24
Quick support and resolution
Quick support and resolution. Arthur helped solve my issue.
R
Richie
04/26/24
Quick and good help
The NordPass support team responded immediately and provided valuable assistance until the problems were resolved. I am very satisfied. Richard
RB
Reg Brick
04/26/24
The NordPass Refund Experience with Ava Was Top Notch
Ava was a great person to connect with. She provided good reasons for me to stay with the NordPass but she didn't overdo it when I decided to proceed to ask for a refund.
A
Alan
04/26/24
Slightly complex request.
Slightly complex request. But Arthur, Roman Jacobo, Lalo Onate, Estrella Lopez All from different departments. Between them managed to provide all the answers and the way forward. Well done to the team at Nord 10 / 10
B
Brent
04/26/24
Great customer service and help from…
Great customer service and help from Ava! My issue has already been resolved!
R
Richie
04/26/24
Quick and good help
The NordPass support team responded immediately and provided valuable assistance until the problems were resolved. I am very satisfied. Richard
RB
Reg Brick
04/26/24
The NordPass Refund Experience with Ava Was Top Notch
Ava was a great person to connect with. She provided good reasons for me to stay with the NordPass but she didn't overdo it when I decided to proceed to ask for a refund.
A
Alan
04/26/24
Slightly complex request.
Slightly complex request. But Arthur, Roman Jacobo, Lalo Onate, Estrella Lopez All from different departments. Between them managed to provide all the answers and the way forward. Well done to the team at Nord 10 / 10
B
Brent
04/26/24
Great customer service and help from…
Great customer service and help from Ava! My issue has already been resolved!
