NinjaOne Reviews in August 2026: User Ratings, Pros & Cons

"Ninja RMM just works"

What do you like best about NinjaOne (formerly NinjaRMM)? 2/14/24 Updated Review NinjaOne just Keeps adding features! -MDM -Ticketing -Documentation -Backups -Scripts -Remote access agent We love using it and keeping most of our clients managment in one system. Single Pane of Glass Constanting updating product / adding feature helpful community Great Support What do you dislike about NinjaOne (formerly NinjaRMM)? Somewhat limited on intergrations with other common software What problems is ...

"NinjaOne Makes My Life Easier and Gives Me Peace of Mind"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne helps me manage our computers (patch management, routine maintenance, special one-time scripts, onboarding, tech support etc.) from anywhere worldwide so long as they are online. What do you dislike about NinjaOne (formerly NinjaRMM)? So far there is nothing I dislike about NinjaOne. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne allows me to manage our fleet of computers in ...

"Amazed at the abilities NinjaRMM have built in."

What do you like best about NinjaOne (formerly NinjaRMM)? I like how it provides a one stop location to be able to control and monitor hundreds of devices. What do you dislike about NinjaOne (formerly NinjaRMM)? When deploying the agent I would like to see an active update of which devices are currently having the agent installed instead of it simply saying waiting on deployment. Would like to be able to control what devices get deployed a little more. What problems is NinjaOne (formerly ...

"Review of Ninja"

What do you like best about NinjaOne (formerly NinjaRMM)? The overview of each computer. Different policies applied to different computers and servers. Different options for remoting on the computers. Setting up auto restarts for devices. What do you dislike about NinjaOne (formerly NinjaRMM)? I wish you could have more than an hour on the utilization. I don't like how we have to send an email to our rep to update device count. I think that should be automatic. What problems is NinjaOne ...

"Single Pane of Glass is the only way to go"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is hands down the best RMM service, I have used. The ease of access to each end user, and the ability to have tickets, documentation, and management all in one place is flawless. I love the Single Pane of Glass concept, which truly allows for my organization's needs to be met. What do you dislike about NinjaOne (formerly NinjaRMM)? the only downside I have found from NinjaOne is the lack of customization to the ticketing app ...

"Great RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? Very quick responses by support. Great account manager. I like that they are continuing to expand capabilities and have roadmaps published. Overall a great experience. It was very easy to implement. Backups and restores work great, and there are no additional agents to install regarding backups. What do you dislike about NinjaOne (formerly NinjaRMM)? The only thing I dislike is that it does not have Linux backups built in. What ...

"Best software for patch management plus!"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use, customer service is great!! What do you dislike about NinjaOne (formerly NinjaRMM)? I have been using the software now for almost 2 years and have had no issues! Honestly there is nothing I dislike about the software. It does exactly as advertised! What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Its the easiest and best software we have used for patch management. We also use it for ...

"Ninja offers many valuable tools under one roof"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja allows us to manage all of our devices and updates in one software platform. The integrations it offers also makes it one of the best RMM's available. What do you dislike about NinjaOne (formerly NinjaRMM)? I can't think of any downsides of Ninja. Everything works as advertised. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja is helping us solve the problem of assisting remote ...

"Best Support Ever!"

What do you like best about NinjaOne (formerly NinjaRMM)? The support is unprecedented! Best in the business! What do you dislike about NinjaOne (formerly NinjaRMM)? They haven't sent me swag that I can wear and flaunt in public! ;-) What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Allows me to have visibility and direct access to all my endpoints

"Tech Tool for tech access and patch management"

What do you like best about NinjaOne (formerly NinjaRMM)? With Ninja Patch Management it isn't just Microsoft but dozens of other vendors too. In addition since it is a cloud tool I can monitor, control and push scripts to remote devices. What do you dislike about NinjaOne (formerly NinjaRMM)? I wish reporting tool was more flexiable and powerful. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We subscribed to NinjaOne for patch management but now we ...