9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1861-1870 out of 6255
PW
Pamela Wells
11/07/23
He was amazing!!
Date of experience: November 08, 2023
DO
Dan O'Dea
11/07/23
Great And Thorough Customer Service
Greatly appreciated Nick's clear and concise help in transferring the account which we took over from a local Franchisee of our brand. The process was initially cumbersome and Nick was able to sort out the issues and get the account transferred and back up and running immediately. Great job!
PB
Pasquale Botta
11/07/23
Very good. Thank you
Great support. Thank you.
VB
Vladimir Belenkii
11/07/23
ESP staff is always helpful no matter…
ESP staff is always helpful no matter how difficult the task is. They follow up on the issue status - and remind on the opened and pending tickets. Great team overall!
ZD
Zack Darce
11/07/23
The Partner Support Pod is amazing
The Partner Support Pod is amazing! Best service I've ever experienced from Nextiva. Morgan really put together a great team.
AT
Alex Thomas
11/07/23
The technicians were very diligent in…
The technicians were very diligent in getting the job done.
KH
Kenyati Hubbard
11/07/23
Great customer service support
Date of experience: November 08, 2023
PB
Pasquale Botta
11/07/23
Very good. Thank you
Great support. Thank you.
DO
Dan O'Dea
11/07/23
Great And Thorough Customer Service
Greatly appreciated Nick's clear and concise help in transferring the account which we took over from a local Franchisee of our brand. The process was initially cumbersome and Nick was able to sort out the issues and get the account transferred and back up and running immediately. Great job!
GP
GERARD PINTAL
11/07/23
Upgraded my my ATA router
I needed to change my ATA router from a Linksys to a Cisco router. The process was long but the support person guiding me through the process was knowledgeable, intelligent and patient through the whole process.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].